David Nystrom Email & Phone Number

Zurich, Ch

•Work within Azure Portal/AD•Assign and\or coordinate license assignments•Exchange, Teams, OneDrive related tasks and issue resolution•Azure AD Connect synchronization error resolution•Distribution List creation and updating•Perform legal hold processes and eDiscovery•Reset and\or unblock MFA users•Document current processes and establish knowledge base articles•Conduct learning sessions with Service Desk and IT Operations•Monitor O365 service outages•Work directly with the Service Desk, IT Operations, and Business Users to resolve Office 365related issues•Work with internal Collaboration team to find areas of automation•Azure triage and resolution coordination with Cloud team members

Stockholm, Se

•Deploy laptops and desktops•Support users on-site and remotely•Support various PC peripherals•Work with the site, vendors, and advise in IT matters in what is best for the site•Document processes•Improve existing processes

Merrill, Wi, Us

•Work remotely to assist with escalated incidents•Assist with light scripting for backup solution•Coordinate with team for deployments

Westlake, Texas, Us

•Support the company’s software solutions•Work with customer IT on configurations and maintenance•Create knowledge base articles•Troubleshoot SQL Server environments and problems•Create detailed bug reports to be investigated by Level 3

Neenah, Wi, Us

•Converted the corporation from Windows XP to Windows 7•Kept detailed inventory reports of all PCs that the company issued to employees and advised management of quarterly inventory results•Installed and supported PCs, printers, and other equipment within the company•Provided front line support for users via multiple support channels•Traveled to various states as required for implementation of new PC hardware

Minneapolis, Mn, Us

•Provided customer support through means of phone and remote support following knowledge articles to resolve the customer issues•Created detailed notes of the call and took preemptive actions on the user’s machine to prevent later call-backs•Worked with Level 2 support and passed the tickets to them if needed

Zurich, -, Ch

•Provided exceptional customer service for a myriad of computer systems such as SAP, Citrix, AS400, and Windows.•Troubleshoot customer issues over email, phone, and remote support by leveraging company assets all over the world which provided clients with round the clock support.•Worked within the organization to provide prompt and competent assistance to resolve issues customers were having.

Milwaukee, Wi, Us

•Level 2 on-site help desk for the Kaphaem and Somo plant•Setup, image, repair, and test desktops/laptops.•Setup and maintain business class printers•Worked on production machines that directly affect production uptime•PC image and application deployment•Took detailed notes about any incidents or requests for knowledge base articles