Highlights Senior Operations Manager of a 9 store franchise chain with over 12 years Management experience. Over 10 years experience in all aspects of Business Accounting including payroll, inventory control and loss prevention, cost to budget analysis, menu cost development and cash reconciliation. Adept at all aspects of Government reporting including, but not limited to, CRA, LDB and WorkSafe. Sound knowledge of BC Labour Code and Employment Standards Act. Professional, articulate, enthusiastic. Timely, reliable and dedicated.Relevant SkillsManagement and Leadership Demonstrated leadership abilities – adept at coaching and mentoring staff. Provided Management training to new Franchise operators. Successfully helped Franchisees and Corporate stores with supply chain issues. Continually analyzed sales, food costs and labour budgets for maximum efficiencies. Payroll input for 60+ employees on semi-monthly basisOrganizational Developed Policy and Procedure Manual and effected its implementation. Established par levels, controlled inventory, reconciled discrepancies and worked closely with suppliers for most beneficial pricing. Worked efficiently and multi-tasked effectively in a fast-paced restaurant. Calibrated, set up, repaired and maintained equipment on an as-needed basis.  Proficient at scheduling staff of 20+ within budget while maintaining effective operations. Adept at Microsoft Word, Excel and Outlook and Profitek POS Systems.Client Services Exceptionally skilled at creating positive customer experiences. Successfully able to deal with guests in difficult situations – demonstrated ability to assess situations quickly to create the most positive outcome. Passion for excellence and the absolute best in customer satisfaction – awarded the “GEM’