David Obembe Email & Phone Number

Lagos, LA, NG

Lagos State, Nigeria

Abuja, Federal Capital Territory, Nigeria

Nigeria

• Troubleshooting and resolving Enterprise-level Application Systems(MobileApp, USSD, Internet Banking, etc) challenges.
• Monitoring Enterprise-level Application Systems (Mobile, USSD,Internet banking, etc) ensuring services are up and running
• Analyzing and addressing problems related to NIP(NIBSS INSTANT PAYMENT) transactions.
• Implemented an automatic reversal service for NIP transactions in collaboration with the development team.
• Implemented a multi-vending application that automatically switches Airtime and Data across multiple vendors in collaboration with the development team.
• Drafting scripts to facilitate transaction inquiries and assist in assessing the efficiency of services for the purpose of optimization and improvement.

Nigeria

• Managed the IT Service Desk portal, providing first level support of all IT issues.
• Provided efficient and effective helpdesk support to Bank’s IT users
• Ensured issues are escalated to the relevant units as quickly as possible.
• Provided constant update on outstanding issue to users.
• Followed up with enterprise team members in order to ensure that agreed timelines are not exceeded(SLAs).
• Assigned incidents logged on service tracker.

Lagos, Nigeria

• Planned, executed, evaluated and managed projects from initiation to completion based on timelines set within the planned budget.
• Designed, documented and presented high-quality business and technology solutions for implementation with clients.
• Tracked and reported project updates to key project stakeholders, identifying the key risks and issues including project milestones.
• Understood clients and user’s business, major significant business/technological product functionality and mapping requirements to test scripts and defects.
• Reviewed and recommended the necessary changes to improve the performance of an existing business solution environment.
• Developed professional relations with internal customers and establish effective solutions to meet business requirements.

Victoria Island, Nigeria

• Primary Role: Core Banking Application Support
• Facilitated the operational functions of Core Business Applications within the Bank
• Provided both 1st and 2nd Level support to users
• Ensured the timely resolution of problem requests
• Maintained the availability and functionality of Core Business Applications
• Generated comprehensive documentation outlining the team's processes and procedures

Bachelor Of Engineering (B.Eng.), Mechanical Engineering

Ssce, Science