Operations Training And Development Specialist
Responsible for enterprise-wide training and development initiatives throughout the company.Successfully lead 200+ workers through new system and process integrations; Omni-channel communication software, e-payment portal, MA ATLAS Registry platform, new business e-applications, customized Customer Relationship Management (CRM), Work From Home transition and various 3rd party vendors’ upgraded systems.Develop and facilitate new hire training in Operations including onboarding… Show more Responsible for enterprise-wide training and development initiatives throughout the company.Successfully lead 200+ workers through new system and process integrations; Omni-channel communication software, e-payment portal, MA ATLAS Registry platform, new business e-applications, customized Customer Relationship Management (CRM), Work From Home transition and various 3rd party vendors’ upgraded systems.Develop and facilitate new hire training in Operations including onboarding licensed insurance agents and producers.Facilitate training for both personal and commercial lines of businesses in multiple states.Partner with IT to test, develop material and train technical systems. Show less