Sep 2016-Oct 2018Safepay Solutions LimitedBusiness development officer (Team leader:Nyanza region)-prospecting for new and potential customers, recruiting businessmen and businesswomen as lipaspot agents. Offering training to lipaspot agents on how to use the point of sale to trade and telling them about the benefits of being a lipaspot agent. Managing their operations and offering support and customer service to lipaspot agents.

Co-op Bank -Homabay branchSales executive-liabilities; I deal mainly deal with accounts and electronic banking products which includes; mobile banking and internet banking. I market these products to potential and existing customers.Co-op Bank -Mbita branchSales executive-personal loans-marketing, appraising and processing of personal loans to existing and new clients. Process loans in loan track and monitor them until disbursement. Develop and maintain client’s database as well as sales leads. Identify referrals opportunities and close on the sales leads. Prepare monthly sales performance aimed at meeting and exceeding targets. Nov 2014-May 2015Mco-op cash-championed the campaign in Mbita branch, my roles includes marketing and registering new and existing customers on mco-op cash platform and having them use the product as a means of migrating customers to alternative banking channels. This enables customers to do transactions at their comfort and convenience a s they use their mobile phones to do the transactions. I managed to achieve 90% of my targetCustomer Service- Maintaining and developing relationship with customers through meetings, telephone calls and emails. Collect customer feedback and escalate them to various service points for effective and efficient solution. Ensure compliance with all internal controls and established policies and procedures