David Olejnik Email & Phone Number

Castle Rock, Co, Us

Castle Rock, Co, Us

Englewood, Colorado, Us

Charlotte, Nc, Us

I was selected to convey over to a new telecommunications company called Brightspeed from Lumen Technologies to help build and lead a new team of dedicated employees to develop a new Network Event Management Center. This team will be dedicated to facilitating a technical audio and/or group chat bridge which includes gathering necessary repair agents into one communications forum to capture live-time triage efforts. The main responsibilities will be to translate technical details and documents status of repair activities into customer-facing summaries for live time outages (Network Outages/Events or Scheduled Maintenances/Change Activities) and for post-incident root cause reporting reasons for outage reports. Ensures customer communication requirements are met at committed intervals to promote a positive customer experience during difficult outage scenarios. Perform escalation management to ensure outage restoration is progressing at an expected pace. Adheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectives. Responsible for understanding and impacts associated with a given outage and ensuring trouble tickets are opened and managed from incident start through closure, which includes impact correlation of different technologies or products which are down due to the same outage. Responsible for post-incident follow-up with necessary repair teams to ascertain critical information that was not available during the incident. Responsible for communicating conclusive non-proprietary information to clients. Responsible for on-time filing regulatory reports for FCC (Federal Communications Commission) and PUC (Public Utilities Commission) regional, and local agencies.

Officiate high school lacrosse

Officiate High School Basketball

Monroe, La, Us

Monitor CenturyLink Public Switched Telephone Network. Provide real time traffic management for the CenturyLink network 24X7. Manage network outages from introduction to resolution. Implement network controls to minimize impact of an event to the network. Collect information for notification to appropriate Federal and State Regulatory Agencies. Escalate with appropriate CenturyLink and external agencies to lead different organizational elements to the singular goal of resolution of network outages. Investigate root cause analysis and present to peers. Team lead developing Interface Agreements with internal work groups to produce Corporate process. Authors appropriate M&P's (instructional guides) for lower-level technical staff. Monitor CenturyLink Cable TV network. Troubleshoot, isolate and escalate network outages. Follow up and resolve any outstanding problems or issues. Troubleshoot server, video and data alarms as per processes. Create, and log tickets and then dispatch appropriate technicians to resolve. Assist VDSL Carrier Crew and other technicians as needed during network outages. Follow escalation procedures for lengthy outages. Perform OS/IOS upgrades on all network elements. Responsible for the operation and maintenance of the VDSL data network. Establish and deploy network element operational configurations for both trial and production units from various manufacturers. Diagnose and troubleshoot various network alarms and system logs for fault isolation and remediation. Provide final line of defense of AUP violations or other malicious activity from or targeting components or users of the CenturyLink VDSL network.

Monroe, La, Us

Monroe, La, Us

Monitor Qwest 14 state Public Switched Telephone Network. Provide real time traffic management for the Qwest network 24X7. Manage network outages from introduction to resolution. Implement network controls to minimize impact of an event to the network. Collect information for notification to appropriate Federal and State Regulatory Agencies. Escalate with appropriate Qwest and external agencies to lead different organizational elements to the singular goal of resolution of network outages. Investigate root cause analysis and present to peers. Team lead developing Interface Agreements with internal work groups to produce Corporate process. Authors appropriate M&P's (instructional guides) for lower-level technical staff. Monitor Qwest Cable TV network for the states of AZ and CO. Troubleshoot, isolate and escalate network outages. Follow up and resolve any outstanding problems or issues. Troubleshoot server, video and data alarms as per processes. Create, and log tickets and then dispatch appropriate technicians to resolve. Assist VDSL Carrier Crew and other technicians as needed during network outages. Follow escalation procedures for lengthy outages. Perform OS/IOS upgrades on all network elements. Responsible for the operation and maintenance of the VDSL data network. Establish and deploy network element operational configurations for both trial and production units from various manufacturers. Diagnose and troubleshoot various network alarms and system logs for fault isolation and remediation. Provide final line of defense of AUP violations or other malicious activity from or targeting components or users of the Qwest VDSL network

Monroe, La, Us

Design, test and turn up next generation networks and a next generation network operations center. Develop new methods and procedures for the daily operations and support of new networks and the next generation network operations center. Member of Next Generation Operations Systems and Support team which is responsible for analyzing Next Generation equipment, Network Management Systems, Element Management Systems, Activation/Provisioning and Ticketing Systems, Network Topology and Inventory Systems and Long Term Service Assurance software from vendors responding to corporate requests for proposals and information. Test and implement next generation equipment for future deployment. Develop test cases for next generation equipment. Single point of contact for next generation software and equipment vendors. Liaison between Qwest Network Integration Lab, Vendors and Next Generation Network Operations Center in regards to turning up live networks and introducing new network elements into a lab testing environment.

Dallas, Tx, Us

Provision and maintain AT&T facilities. Interface with AT&T designers, AT&T on site work force and other telecommunication company personnel necessary to successfully test and turn up AT&T facilities. Develop, coordinate and implement new methods and procedures in the provisioning, test and turn up process. Subject matter expert AT&T T provisioning processes. Lead trainer of new provisioning technicians. Member on process management and workplace of the future teams.

Software tester, technical writer and technical liaison between private payphone vendors/owners and Bell Labs. Database maintenance and file management as well as departmental PC maintenance and repair. Technical support to sales department. On-line Lucent Technologies software sales and support to AT&T payphone owners and vendors.

Dallas, Tx, Us

CTR Perform on-line technical analysis and corrective action to AT&T network troubles. Interface as liaison agent and troubleshoot daily between AT&T business customers, local telecommunication vendors and local exchange carriers in the resolution of customer trouble accessing the AT&T network.

Dallas, Tx, Us

Business account sales

Dallas, Tx, Us

AT&T business customers. Subject matter expert in the training, ordering, expediting and use of the AT&T calling card. Worked closely with numerous local exchange companies in managing, maintaining and securing calling card databases.; Retail Sales and Personnel Management. Successfully managed up to 54 employees in a retail store environment. Job functions included hiring, firing and training sales personnel, accounting and record keeping, shipping and receiving and merchandise/retail management.

Dallas, Tx, Us

AT&T business customers. Subject matter expert in the training, ordering, expediting and use of the AT&T calling card. Worked closely with numerous local exchange companies in managing, maintaining and securing calling card databases.; Retail Sales and Personnel Management. Successfully managed up to 54 employees in a retail store environment. Job functions included hiring, firing and training sales personnel, accounting and record keeping, shipping and receiving and merchandise/retail management.

Ba, Business Admin

Business Administration And Management, General