David Omoto Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario

- Installed and maintained Microsoft Servers, Network Hardware, and Nortel Phone System- Supported Desktop Computers, Router/Firewall, Projectors, Printers, Fax Machine and Scanners- Ran new data and phone lines for new employees

Mississauga Ontario

- Led customer installation and configuration of SecureDoc Enterprise Server (SES) and creation of roll out plans for large corporate environments via onsite consulting engagements- Generated client specific manuals to enhance employee adoption of security practices- Provided deep dive technical support to a customer base of over 2500 companies worldwide with high focus on problem identification and resolution - Worked closely with the QA team to help test, troubleshoot and diagnose software issues- Continual focus on physical environment efficiencies, re-wiring where necessary to improve performance and ease of support - Instigated continuous improvement for the WinMagic support centre, resulting in 27% improved responsiveness to the customer and elimination of lost calls- Provided in house support for all servers, desktops, laptops, Macs, printers and networking hardware- Maintained Nortel Phone System, Security Access System and Alarm System for the Canadian Home Office

- Responded to all support calls, problem identification, problem diagnosis and resolution to a customer base of over 1000 companies in both Canada and the United States running Unix and Microsoft servers- Maintained test server environment consisting of over 25 servers including SCO OpenServer, SCO UnixWare and Microsoft Servers- Developed and implemented a ’10 Point Server Inspection’ to aid in diagnosing Unix operating systems, and tuning of the operating kernel- Staged new servers for customers including configuration of sendmail, network connectivity, DNS, and peripheral hardware- Onsite technician that consulted and configured customer networks for optimum productivity

- Operated Mainframe Computer to provide support to programmers, liquidators and potential purchasers- Monitored and detected program and system malfunctions and resolving them- Operated backup systems for AS400 and RISC6000 LAN Servers- Co-lead a team to develop and implement a new Tape Management System, transferring from a PC based product to the Mainframe, achieving increased access and improved system efficiency for operators at various locations.- Trained new purchasers of the off-site Data Center on the Tape Management System and STK Tape Silos easing their transition to the new system- Monitored all hardware and software applications, as well as tape functions- Responded to system and application messages and reported any problems to supervisors- Operated and performed general maintenance on all printing and post printing machinery- Oversaw major portions of the tape library move to the Markham site, and supervised reconstruction at new remote data center- Managed and trained coworkers on printing, bursting, and cheque signing equipment