• Responsible for managing a team of Business Performance Managers to ensure customers' performance metrics and service delivery levels are met.• Manage FGE Key Accounts’ business Operations, Growth & Profitability.• Led the supply chain Study of FGE largest customer (Paper & Pulp industry)’s 5-Year Master Transportation Plan which resulted in business renewal and new business opportunity of Euros 50m and Euros 10m respectively. • Formulated & implemented Customer Development Plans for high growth mobile telephone producers targeting export sales to India, Africa and other emerging markets.• Set-up Centre of Supply Chain Excellence for Knowledge Sharing and team learning in supply chain management.• Developed various Case Studies of DHL success in RFQs, supply chain solutions, value proposition, innovation, relationship building, QBR, Service Recovery, Crisis Management and Business Continuity.

• As global customer owner, I am responsible for leading strategic business partnering and total sales activities with assigned DHL's Top Global Customers.• Awarded DP- DHL CEO Provider of Choice 2016 - "Can Do" for outstanding work performance supporting Strategy 2020.• Received the CSI Asia Pacific Outstanding Performer 2015 Award for effective customer management and contribution to DHL Business results.• Successfully renewed 3-year contract with global semiconductor no 5. customer (NXP) and implemented revised Pricing Agreements covering air, Express and warehousing services with ~€60m annual spend globally across Asia Pacific, Europe, US and Latin America. • Delivered record volumes and business sales for the semiconductor company account for 4 consecutive year-on-year growth. Received customer accolade in form of a customer "Appreciation" plaque in 2015.• Led the Global Distribution Centre study and Supply Chain optimization project in 2014/2015 which led to contractual renewal.• Global Semiconductor customer account I managed, recognized DHL with “Vendor of Year” Award for 2 consecutive years for Value Add in 2013 and 2012.• Renewed regional Service Parts Logistics (SPL) contract ~€30m with increase for justified costs with global Technology Hardware customer (Hewlett Packard). Maintained DHL “no RFQ” record of Service Logistics business for the past 10 years.

• As regional customer owner, I am responsible for leading strategic business partnering and total sales activities with assigned DHL's Top Global Customers in Asia Pacific.• Achieved Revenue with Technology Hardware customer account reached ~€150m reinforcing our no 1 status with the customer. • Grew DHL Supply Chain revenue by nearly 2 times over 5 year-period in AP to €60m. • Technology account I managed received “Best Team” in DHL Technology Sector in 2010.• Secured DHL wins in Service Logistics business in Indonesia, New Zealand and China with term awards of ~€20m.• Co-work with Country teams to add on Same Day Transport business in Australia and China valued at >€20m for term.• Renewed DHL Express regional business for the region as Sole Service Provider in Asia Pacific in the face of strong competition from UPS, FedEx and TNT.• Facilitated Country teams in Malaysia, Indonesia and Thailand to turn around low profit-margin contracts. • Drove Customer Continuous Improvement Programs to strengthen business processes, lead motivated teams to deliver operational excellence and improvements. Facilitated sharing of Best Demonstrated Practices regionally to replicate operational improvements and give people recognition. • Led efforts to Technology Hardware customer (HP) receiving Technology Services Industry Association (TSIA) certification and Award for Industry Leadership in after-sales.

• As regional customer owner, I am responsible for leading strategic business partnering and total sales activities with assigned DHL's Top Global Customers in Asia Pacific.• Responsible for positioning DHL as a strategic business partner, and co-ordinating the sales activity of a global customer team drawn from CSI and the Business Divisions. • Successfully renewed Service Logistics revenue across 8 countries amounting to US$30m.• Won new Technology Hardware customer on charters, sea to air conversions and other value-add services of US$3m.• Secured first “Outsourced Service Offering” RFQ award by Technology Customer valued at US$20m for term of 3 years. • Formulated support program for Customer’s Li Battery replacement and returns in Asia Pacific leveraging DHL network and service infra-structure. Developed shipping solution for Customer’s need to ship defective “Li” products for Failure Analysis.

- Providing business and management consultancy services to business corporations.- Designing and implementing specialized and customized training programs to corporate and individuals.- Conducting coaching programs and mentoring schemes to management executives and companies.- Providing advisory services to business on business strategies, sales & marketing, customer service and international business operations

As Sales & Marketing Manager, I achieved business growth for Merck, propelling it to no. 1 supplier of Ultra High Purity (UHP) Chemicals in Singapore and Total Chemical Management services. I negotiated, led and drove to success the establishment of the Japanese-German Joint Venture "Santoku-Merck" H2O2 Plant which supplied critical materials to the Semiconductor wafer fabrication industry. o Doubled the sales revenue for chemicals, site services & chemical logistics over 5 years to S$20m in 2004 through intense business development efforts.o Acquired major electronic project wins for total chemical management (TCM) at Wacker Siltronic Singapore, Silicon Manufacturing Partners, Chartered Silicon Partners, SilTerra Sdn Bhd, Systems on Silicon Manufacturing Co (2000), STMicroelectronics (2000), Dupont Photomasks, Chartered Fab-7o Grew business volume in major key accounts from 1 to 8 accounts with >S$1m sales.o Won new business from customers outside of wafer fabrication industry (CRT display, solar display, HDD substrate, labs etc) adding US2m sales over 2 years.

As Sales & Market Manager, I manage sales of Millipore products and services in assigned territories covering countries in South-East Asia to meet sales revenue and profitability targets, and provide Key Account and other customer account support and to deliver customer satisfaction through total contamination control solutions. o I produced sales of patented products (pumps, filters, purifiers) used in wafer fab, life sciences, biotech and pharma industries, doubling sales over 3 years to US$6m. o Achieved ASEAN market share position as No 1 in UHP filtration and purification technologies at key accounts such as TECH Semiconductor, ST Microelectronics, Chartered Semiconductor and ShinEtsu. o Diversified customer base to include new industry clusters in wafer manufacturing, disk media and multi-media thus contributing to overall business growth including Dupont, Seagate, Hoya Magnetics, MEMC adding US$1m over 2 years.

As Pioneer Manager in AMAT's startup in Southeast Asia, I set-up the semiconductor equipment service infra-structure, supplying critical spares & parts support for high-end capital equipment used in Wafer Fabs. o Successfully marketed and sold “Preventive” and “Corrective Maintenance Programs” for mission critical spares to key customers by providing Just-in-time, Ship-to-stock, Inventory Management and other Total Logistics Solutions. o I introduced and implemented these Regional Supply chain solutions for Service Parts, Preventive and Corrective Maintenance Programs. Grew sales revenue from zero to US$12m in 3rd year. - The planning and managing of Target Stock Levels to meet set service goals for post-sales support of systems equipment.- The logistics of parts procurement for spare parts sales to customers.- The management of customer service and sales order administration. - The running of spare parts depot operations relating to parts' storage, receipts, issues, shipments and other warehousing activities.- The co-ordination with freight forwarders and other statutory bodies with regard to import and export documentation, customs clearance and freight traffic.- The compliance with Bureau of Export Administration (BXA, US) regulations governing shipments to approved customers and destinations.- The formulation and implementation of customized logistics programs to key customers and the fostering of customer relationships to deliver customer satisfaction.

- The planning of products and logistics to support business goals;- The management of products in its different stages of product-life-cycles;- The planning of identified customer needs translated into new product introductions; - The data analyses of sales, demand forecasts and inventory levels for top management decisions on marketing plans, product and manufacturing requirements;- The development of cost-reduction programs to increase operational efficiency and effectiveness;- The updating of top management on revenue development in each financial period.

- The planning and manufacturing operations in the various TI plants to optimize on allocated capacity and regulate inventory;- The provision of costing, sales history and other data for the formulation of marketing strategies and plans.- The monitoring and control of optimal inventory levels to meet management and sale goals;- The planning and allocation of product inventory for efficient physical distribution;- The formulation, implementation of product support plans to meet various customer needs e.g. Just-In-Time, Ship-to-stock and Quality programs;- The fostering of close relationships and interaction with customers, sales, production, planning and engineering staff.