General Manager Specialist Business
CurrentKey Responsibilities• Deliver $1b in new broker originations consistent with Bendigo’s “narrow but deep” strategy with our partners, greater digitalization through Salesforce and Encino and better credit and process support.• Expand Bendigo Bank’s market leading Business Insights Team to incorporate the ESG strategy to better support Agri and Business customers across Australia.• Create an enhanced proposition around specialist products (EF, Markets, Transactional Banking, Trade) and their distribution, better reflecting customer needs and aspirations. • Lead the Customer Enablement Team to deliver the performance plan for the year through events, seminars, and insights relevant to customers and communities.• Partner effectively through the One Community model to deliver a better integrated customer experience leveraging Business, Agri and Consumer Banking. • Deliver through Performance Insights Business acumen across the division to minimize performance variation and continue to improve Bendigo Bank’s NPS and status as Australia’s “most trusted bank”.Key Achievements • Responsible for $750m per annum of Commercial and Agri Broker Finance and on track to exceed $1b in new broker lending over the 12-month period.• Developed Bendigo Bank’s first ESG report and supporting program for Business and Agri Colleagues and Customers with Melbourne Business School (MBS). • Led re-structure of national channel management strategy capturing both simple and complex customer product requirements through digital and physical channels.