David Ortenzi Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

- Create cutting-edge presentation designs, banners, invitations, and other visual communications for internal meetings while ensuring compliance to the BMO brand standards and consistency across multiple mediums- Transform generic text-heavy presentations into visually appealing layouts and infographics- Search photo and vector stock galleries to fulfill requests for infographics/digital photos for invites, presentations, and other marketing materials- Produce accurate and high-quality work while ensuring all assigned projects are completed on time and adheres to the BMO brand standards- Manage the copy and design of the program’s intranet pages, including intake submissions- Responsible for quality control of assigned projects and execution of design strategies- Collaborate with team members on complex or special projects- Handle sensitive and/or confidential documents and information- Creative thinking and proposes new solutions- Identify opportunities for process improvement and contributes to increases in efficiencies- Perform other related duties and assist with special projects as assigned by management in response to the company’s needs- Accurately track, code, and log all incoming projects

Montreal, Quebec, Canada

- Create cutting-edge presentation designs, banners, invitations, and other visual communications for internal meetings while ensuring compliance to the BMO brand standards and consistency across multiple mediums- Transform generic text-heavy presentations into visually appealing layouts and infographics- Search photo and vector stock galleries to fulfill requests for infographics/digital photos for invites, presentations, and other marketing materials- Produce accurate and high-quality work while ensuring all assigned projects are completed on time and adheres to the BMO brand standards- Manage the copy and design of the program’s intranet pages, including intake submissions- Responsible for quality control of assigned projects and execution of design strategies- Collaborate with team members on complex or special projects- Handle sensitive and/or confidential documents and information- Creative thinking and proposes new solutions- Identify opportunities for process improvement and contributes to increases in efficiencies- Perform other related duties and assist with special projects as assigned by management in response to the company’s needs- Accurately track, code, and log all incoming projects

Montreal, Canada Area

Provide assistance in managing a team of Dispute Resolution Specialists by providing guidance with chargeback knowledge, and helping improve customer conversations. Reaching set team targets, promoting employee engagement to help generate overall team success.Notable achievements include:-Collaborated as a SME on project "Dispute a charge for Online Banking". -Collaborated as a SME on "Dispute eforms" project.-Collaborated as a SME on "Lock & Unlock card & Report Lost or stolen" project.-Collaborated as a SME on "Smart Disputes" project.-Pilot for Digital Banking Platform / BMO Harris & Android Biometrics roll out.-Creator of an internal departmental platform (internal website) to help training new hires, and improve employee performance during customer interaction. -Organized training material & content / classes. Conducted on location & virtual trainings with remote agents.-Experienced in new hire interviews & on-boarding. Employee engagement Initiatives:-Filmed/directed/edited internal videos in order to create short clips of employee career progression throughout the enterprise.-BMO Digital Insider Community Member : share tips and best practices about technology with peers.-Designed new internal promotional items for internal employee events such as; ERGs, and fundraisers.-Designed External Website for NACCC Kids Help Phone Virtual Art Auction Fundraiser | www.artkhp.com

Montreal, Canada Area

Handling customer inquiries for unrecognized charges, disputed charges, and fraudulent transactions, through effective probing, and customer conversation. Sharing knowledge of chargeback operations with peers. Contingent floor support / Helpline to assist Senior specialists with workflow. Knowledge of Chargeback operations through Issuer training. Handling of Web requests of customer inquiries. Risk Management knowledge, and effective fraud prevention.