David Oso Email & Phone Number

Indianapolis, In, Us

Greater Indianapolis

 Spearheaded the development of an Automated Accessibility Test and framework that with the push of a button will evaluate the company website which can be filtered to test multiple webpages for compliance with accessibility WCAGG guidelines, which then produces a detailed report with errors, suggestions, and solutions on how to meet necessary guidelines in a resulting in a 35% improvement in project efficiency. Contributed significantly by writing over 700+ lines of code utilizing IntelliJ for the environment and Node Js, playing a pivotal role in the successful completion of the project ahead of schedule, which was presented to the CFO and then successfully approved for integration into the IT environment for projects Actively participated in team meetings, reviews, and discussions, providing valuable insights that led to process improvements and enhanced team dynamics.

-Provide top tier support for critical cases-Manage cases with 24/7 support-Mitigate client issues by working with Technical Leads, Team Managers, and SME's on escalations and resolutions. -Collaborate with CRIT Team internally to promote transparency and create comradery-Mitigate and resolve issues within Microsoft Exchange Online

United States

Provided tier 1 technical support to the faculty, staff, and students within the Division of Undergraduate Education.• Monitored technology queue to provide fast and efficient support.• Installed workstations and network equipment.• Created support tickets and used web-based ticketing systems to track and deliver support services.