David Ostermeyer Email & Phone Number

St Louis, Missouri, Us

St Louis, Missouri, Us

St Louis, Missouri, Us

We custom build reptile enclosure to meet the needs of our customers and their reptiles, We also build kitchen and bathroom cabinets.

Maryland Heights, Mo, Us

• Leaded a team of 15 engineers • Assess Tickets for correct SLA assignments• Work with the client so they understand the SLA • Monitor Tickets that are close to breeching SLA’s• Help maintain progress on tickets that are in “waiting on…” status• Escalation point for all engineers on the team• Monitor resolution times on open tickets. Assist the assigned engineer by;• Bringing additional resources if needed• Escalating the ticket within management• Mentoring new team members • Assist with training new staff• Helps show proper use of Connectwise, IT Glue, Labtech, Screen Connect and other line of business portals• Help orient the new employee with other staff, their roles & responsibilities and skillsets• Introduce the new employee to training tools such as Connectwise, Datto, Meraki, and Pluralsight• Assist Service Desk Manager with metric gathering and KPI’s• Produced team metric on daily, monthly and yearly stats • Generated trend metrics on reoccurring issues to help reduce the amount of repeat service tickets

Maryland Heights, Mo, Us

• Worked with a team of engineers on the Managed Service Unplanned Team • Handled on average of 100+ tickets a day as a team • Personally closing on average of 15+ tickets a day• Closing on average of 300+ tickets a month• Troubleshooting basic and complex computer, server and networking issues• Supported a wide variety of software platforms like QuickBooks, Sage, Microsoft Office and etc. • Managed customer sites that had Meraki Firewalls, switches and APs • Environment: Meraki, ConnectWise, LabTech, Automate, Office 365

Mooresville, Nc, Us

Fenton, Mo, Us

• Managed a team of 12 in multiple departments; Networking, Voice, Data Center Operations and Production Control • Created budgets for each departments for any hardware, software and upgrades for the following year• Worked within my budget on remodel projects throughout the company• Constructed Data center remodel plans and floor design• Develop and supervised networking and voice system improvements• Made improvements to the Command Center work schedules for better coverage and rotation • Worked with other Departments to maintain Business Continuity and Disaster Recover• Coordinated with multiple venders on numerous projects and general maintenances on data center equipment• Oversaw a major system upgrade on our Avaya platform; going from physical servers to virtual servers and a version upgrade• Organized and set deadlines for the retirement of our Skype and i3 VoIP systems • Created job descriptions for new roles • Performed interviews, hiring and performance reviews

Fenton, Mo, Us

• Leaded a team of 3 telecommunication engineers • Did Moves, Adds and Changes (MACs) to all 3 PBX systems; Avaya, i3 and Skype • Put together a budget for any upgrades or maintenance for all PBX related systems for the coming year • Order equipment for phone system and other peripherals• Oversee all upgrades and maintenance to PBX systems • Supported over 1000 stations and over 200 ACD Groups • Establish new users with extensions in CM, Voicemails in AAM setup supervisors of ACD groups in CMS and establish one call center agents in the i3 system• Setup Global users with Skype and IP Office for new extensions • Had the team create procedure manual on Avaya, i3 and Skype for setting up new users and creation of ACD groups and etc.

St Louis, Mo, Us

• Maintain Network equipment (Switches and Firewalls) and servers• Designed network around Avaya Data Switches ERS 3500, 4000 series and HP Aruba 2930M, 5400R series• Provided Tier 1, 2 and 3 supports on Avaya, HP and SonicWALL 2600, 3600, Cisco ASA, Cisco catalyst• Configured SonicWALL’s and Cisco ASA’s to meet customer security needs • Updated 2007 Windows SBS to 2012 Windows Server with multiple Domain Controllers for Disaster Recovery • Migrated customer from other email platforms to Office 365• Setup Disaster Recovery for STL office to Tierpoint Datacenter • Supported all our Total Voice/Networking customer with any networking issues• Designed and maintenance VMware hosts/clusters • Deploy multiple Windows VMware servers • Worked with HP Aruba and Avaya wireless platforms • Moved STL Communications on-site Office Exchange to Office 365• Converted STL Communications physical servers to a VMware platform • Deployed new switches and firewall for STL Communications home office• Installed equipment onsite for customers • Managed security solutions, including firewall, anti-virus, and intrusion detection systems• Administered and maintain end user accounts, permissions, and access rights• Ensured we had up-to-date documented of customer environments• Helped Management with created procedure, processes and standards for SOC II Certification

Chesterfield, Mo, Us

• Managed the IT department of 2 tech support technicians • Performed interviews, hiring and performance reviews• Oversee all IT operations and projects • Train new IT hires on Company Policies and Procedures • Created procedures on all systems• Coordinated with multiple venders on systems and software updates to our financial and medical software • Designed and configure new Cisco ASA 5502 and 5512-X and Cisco Switch 2960-X for Voice and Data network including adding QoS and VLAN • Ran all new CAT 5e lines in new office including patch panels, wall jacks • Implemented a barcode tracking system for devices in the field • Set up new employees on the domain and mail Exchange server • Migrated office from on premise Exchange to Office 365 • Integrated a tablet into our device to have a smaller footprint • Designed and installed Cisco Meraki wireless network with guest access to internet • Worked on Microsoft Hyper-V servers and moving them to new host server • Configured multiple Charter coax lines for redundancy on data and voice • Deployed Send Secure for automatic email encryption • Visited our largest customer to installed our new setup • Administered all equipment, hardware and software upgrades• Handled all network hardware and equipment, including routers, switches, hubs, and UPS’s• Managed servers, including e-mail, print and backup servers and their associated operating systems and software• Ensure network connectivity of all workstations

Chesterfield, Mo, Us

• Help Desk Support on PC and Medical devices for 600 doctor offices • Set up new laptops with operating software and support software • Test and calibration Medical devices to meet vender specs • Upgrade old Medical devices with new power supplies and main boards and any Out-of-Date components • Supported all employees with any technical issues or questions• Installed VoIP systems and configured network for voice traffic • Worked with vendors to procure equipment and supplies for all of IT needs • Maintained HIPAA compliance

• Tested RAM and CPU for full functionality before resell to Dell and HP refurbishes • Dismantle end of life electronic down to their basic components for recycling• Refurbished computers, laptops, televisions and other electronic devices 0• Establish the Didion-Orf Refurbishing Business on eBay and on company web-site• Remarket useable electronics on eBay and to other Companies nation wide• Sold refurbished electronic on EBay and made a net profits $175,000 in the first year • Designed a system to tracking inventory for RAM , CPU and other electronic components • Followed strict OSHA Regulations for a manufacturing environments• Operated forklift, loading and unloading tractor trailers and moving product around the property