David O'Toole

David O'Toole Email and Phone Number

Account Management - Sales - Customer Success Leader @ Self-employed
New York, NY, US
David O'Toole's Location
New York City Metropolitan Area, United States, United States
David O'Toole's Contact Details

David O'Toole personal email

About David O'Toole

I'm a results driven sales, account management and customer success leader with proven track record of building and leading teams to success. Known as a passionate colleague and strategic thinker who excels in fast paced environments and extremely comfortable with managing through change. Skilled in turnaround or early stage situations, diagnosing challenges, designing solutions and implementing new structure, processes, initiatives, compensation plans and reporting. Successful record of generating impactful new ideas, taking them to market quickly and rallying teams to perform at or above expectations.Proven track record of building and transforming teams who accomplish goals and enhance the customer experience. Demonstrated ability to manage larger teams of individual contributors as well as smaller teams in start up mode. I have a keen focus on culture and ensuring employees receive the tools, resources, support and guidance to maximize their effectiveness and impact, while setting clear expectations and accountabilities.Areas of expertise: • Revenue Retention & Growth• Team Leadership: Engagement, Mentorship, Talent Identification and Retention • Change Management • Agile Methodologies• Strategic Planning• Innovation• Journey Mapping• Sales CompensationPlease contact me at davidotoole2@gmail.com

David O'Toole's Current Company Details
Self-employed

Self-Employed

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Account Management - Sales - Customer Success Leader
New York, NY, US
David O'Toole Work Experience Details
  • Self-Employed
    Self-Employed
    New York, Ny, Us
  • Vouched
    Vice President - Revenue Growth & Customer Success
    Vouched Oct 2023 - Present
    Seattle, Wa, Us
  • Onfido
    Director - Key Accounts
    Onfido Apr 2022 - Sep 2023
    London, England, Gb
    Newly developed role in the Growth area specializing in the gaming/gambling sector with total responsibility for retention and growth in the Americas.
  • Onfido
    Director - Us Customer Success
    Onfido Mar 2020 - Apr 2022
    London, England, Gb
    Onfido is the new identity standard for the internet. Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics.We give companies the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.Responsible for team of CSM's focused on onboarding, retention and growth of customers in the Americas.
  • Thomson Reuters
    Director Account Management - Emerging Accounts
    Thomson Reuters Nov 2018 - Dec 2019
    Toronto, On, Ca
    Oversaw retention and growth objectives for new $16M revenue channel comprised of 31K+ existing accounts. Developed team of 10-12 account managers focused on enhancing the customer experience through more effective use of automation, digital assets and traditional account management methods.
  • Thomson Reuters
    Director Customer Management
    Thomson Reuters Jan 2009 - Nov 2018
    Toronto, On, Ca
    Led customer / account management (customer success) efforts for 35k clients and $300M in annual contract value with a team of 60 FTE's. Laser like focus on ensuring a positive customer experience, including securing renewals, maintaining spend, identifying upsell & cross sell opportunities, developing and delivering training and managing day to day activities within accounts.
  • Marketresearch.Com Profound
    Director Account Management
    Marketresearch.Com Profound May 2007 - Mar 2008
    Managed new sales and account management teams for the Profound product line, which was purchased from Thomson Corp in May 2007. During transition led efforts to develop and roll out new account management structure to maximize new sales growth while leveraging existing relationships for cross sell opportunities.
  • Thomson Corp
    Director Account Management - Strategic Accounts
    Thomson Corp Jan 2004 - May 2007
    Managed team of account managers responsible for retaining and growing customer value within existing base of Thomson's large / strategic accounts and prospects.
  • Thomson Corp
    Strategic Account Manager
    Thomson Corp Jan 2002 - Dec 2003
    Responsible for growth and retention of a specific set of strategic accounts, selling the entire suite of Thomson products.
  • Yesmail
    National Account Director
    Yesmail 2000 - 2001
    Chicago, Il, Us

David O'Toole Skills

Sales Process Salesforce.com Sales Business Development Strategic Partnerships Contract Negotiation Lead Generation Strategy Competitive Analysis Strategic Planning Account Management Management Customer Relationship Management Solution Selling New Business Development Crm

David O'Toole Education Details

  • Binghamton University
    Binghamton University
    Economics

Frequently Asked Questions about David O'Toole

What company does David O'Toole work for?

David O'Toole works for Self-Employed

What is David O'Toole's role at the current company?

David O'Toole's current role is Account Management - Sales - Customer Success Leader.

What is David O'Toole's email address?

David O'Toole's email address is da****@****ail.com

What schools did David O'Toole attend?

David O'Toole attended Binghamton University.

What skills is David O'Toole known for?

David O'Toole has skills like Sales Process, Salesforce.com, Sales, Business Development, Strategic Partnerships, Contract Negotiation, Lead Generation, Strategy, Competitive Analysis, Strategic Planning, Account Management, Management.

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