I do check guest in and out, communication with all other department, modify current, past and future reservations, prepare keys for the groups, answer guest's inquires, resolve conflict.

• Expanding resort sales channel increased resort revenue by 30%• Strategically managing OTA rates, availability and promotions• Direct company’s social media channel (facebook, Instagram, wechat)• Building external relation with event planners, travel agencies, school associations and other wholesalers. • Analysing campaign and sales performance• Working with resort managers to create special offers• Prepare group quotes and contracts• Set up and Maintain PMS system and Channel Management System

• Overlooking daily operations for both the gas station and Uhaul rental• Ongoing hiring and training for all employees to maintain a positive work environment• Creating store policies to reach the highest customer service• Handles any emergency issues• Accurately controlling cash flow, managing inventory, preparing financial reports and performance reports to the owners• Generating revenue by add-on services, innovative products and creating expansion projects

check guest in and out, prepare reservations for the next day, prepare group arrivals, modify reservations, communication between departents.

check buildings, clean the office, repair any brokages(Assist by other staff member), answer inquires about the rental issue