• Quality and profitable estimating of damage vehicles• Responsible for insurance negotiation • Provide excellent customer service for customer retention • Comply with DRP guidelines for a positive outcome

• Quality estimating of damage vehicles• Effective cost negotiations with repair shops• Settlement of non-repairable vehicles with positive outcome• Collaborate with teammates for efficient claim processing

• Wrote vehicle damage and repair cost estimates • Negotiate repair cost with insurance adjusters • Create an effective work flow for body technicians

• Responsible for managing the southwestern Illinois market • Proactive calling on customers for processing estimates on damaged vehicles• Light and medium duty truck estimates• Effective cost negotiations with vehicle repairs • Time managed customer calls • Loss vehicle appraisals determining fair settlement • Partner with claim support on file closures • Estimate reviews from independent adjusters on loss appraisals • Catastrophe support in New Jersey and Virginia• Price negotiation with salvage business

• Responsible for overseeing automobile repair and production work flow to ensure smooth and efficient operation • Lead team of seven body, paint and detail technicians • Collision damage estimates

• Independent adjuster providing vehicle estimates and appraisals

• Vehicle damage and repair cost estimates• Responsible for customer service, satisfaction, and repair quality control• Responsible for insurance negotiation

• Vehicle damage and repair cost estimates• Responsible for effective customer service, insurance negotiations, and quality control • Review management productivity reports to improve cost control and increase profitability• Lead team of body, paint and detail technicians• Oversee daily activities with office team• Responsible for overseeing parts inventory and labor in the amount of 1.2 million a year• Increased annual parts sales and labor over $100,000.00 for three consecutive years• Managed material stock to ensure a smooth operational flow