• Increase sales through merchandising and customer interaction.• Approach various retail outlets appealing for donations of unwanted stock as all products sold in Oxfam: bridal and vintage apparel, footwear and jewelry, books and accessories are all donated items.• Diary management for bridal store.• Respond to customer e-mails and inquiries.• Created weekly work roster in excel.• Train new staff and volunteers.• Train new managers.• Store depends heavily on volunteers: Vet, compile reference checks and interview all volunteers before onboarding.• Internships offered, helping people obtain the essential experience required in seeking full time employment.• Provide foreign student placements, helping improve the students’ language skills.• Created and maintained an excel file documenting the protocol for onboarding volunteers, interns and student placements, ensuring all check were completed: vetting / interviews / reference checks.• Management of overall day to day running of the store.• Ensure the store is well maintained.• Focus on customer service and interaction.• Cash handling, bank run.• Security / maintaining staff safety.

• Oversee the running of five stores.• Host weekly conference calls.• Investigate disciplinary issues.• Issue disciplinary were required.• Manager reviews.• 1:1 managerial meetings.• Control of payroll and budgets for stores.• Monitor KPIs and daily targets of 5 individual stores.• Weekly region visits, ensuring stores have adhered to company compliance regarding marketing, presentation and customer services.• Manage shrinkage.• Monitor stores completion of weekly inventory counts.• Complete half yearly stock counts of 5 stores.• Delegate tasks to managers.• Ensure customer service is maintained and of a high standard in each store.• Encourage and motivate managers, pushing them to their full potential and selling abilities. • Motivate managers to achieve their stores KPI’s and targets.• Weekly update with managers to ensure awareness of weekly and monthly targets.• Advise on new policies and company updates.• View monthly P&Ls with managers.• Handling of customer complaints beyond store managers abilities.• I pride myself on my organisation and managerial skills as well as my customer service handling and product knowledge. • I am very proactive in my region and always aim to maintain high customer service and a good customer /staff relationship in all stores to ensure repeat sales.• I take great pride in my work and my region, ensuring each manager maintains a well-run and presented stor

• Attended weekly conference call with DM.• Complete weekly inventory counts.• Manage shrinkage.• Control of store payroll budget.• Delegate tasks to staff.• Compose weekly staff roster using excel.• Ensure customer service is maintained and of a high standard.• Encourage and motivate staff members, push them to their full potential and selling abilities. • Motivate staff to achieve KPI’s and targets.• Ensure staff awareness of weekly and monthly targets.• Advise on new policies and company updates.• Provide company training for new managers, both to staff progressing to managerial status and those new to the company.• Attend to merchandising of window displays and in store displays.• Personally attend to customer problems, resolving them as friendly and efficiently as possible.

• I started work in Lifestyle as a trainee manager and advanced to store manager within my first year. • Merchandised the store.• Ensured the latest footwear and apparel were displayed and the window display was in keeping with the seasons trends.• Oversaw stock taking and general customer services.• Trained staff on new products and sport technologies upon release. • Completed staff rosters and worked to daily targets.