David P. Baldwin personal email
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David P. Baldwin phone numbers
Strong experience (16 years) with Service/Help Desk products Unicenter ServicePlus/Advanced Help Desk, Magic Service Desk, and Remedy. Additional Service/Help Desk experience include ITIL, Service Level Management, Business Process and Knowledge Tools Implementations.Responsible for all phases of the project, including: planning, analysis, implementing, and scheduling. Strong systems analyst and business process skills.My analysis and business process skills are enhanced by the many industries I have installed Service Desks: IT, Finance, Healthcare, Government, Mining, Insurance, Military, (and others), and my experience as an Army Officer (Active and Reserve) and Operations Manager (in the manufacturing industry).
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StudentN/A Sep 2019 - PresentRaleighI gave up the IT business because most companies are not really interested in continuous improvement in their processes and I am not interested in just "sitting there" any more. I am going to go to school to learn to be a Machinist. I have had three careers as an Army Officer, Manufacturing Manager, and in IT so it is time for something new.
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Quality Assurance ManagerHcl Technologies Mar 2015 - Jul 2016Raleigh-Durham, North Carolina AreaQA Manager with a four member team, responsible the QA (soft and technical skills) for six (6) Service Desks. Reporting sources are ACDs and data dumps from three separate Service Desk systems; Service Now, HP Service Center, and Salesforce. Also for the Work Force Management (WFM) implementation, administration, and training of Verint WFM. -
Principal Software EngineerIntratek Computer Incorporated Mar 2014 - Feb 2015HomePart of a 20 person team providing support to the Veterians Administration to build a single nation -wide Service Desk to support over 300,000 personnel. -
Service Desk AdministratorRandstad Technologies Us - Federal Reserve Board Apr 2012 - Aug 2013Washington DcResponsible for daily administration, customization, training, and business processes. With special emphasis on bring up new Service Desks training, training the managers in Service Delivery and how the “FRBs” business processes can be incorporated in to CA Service Desk 12.x. Maintained the test and development environment (not including database Servers) and used them to “properly” develop, test, and promote significant modifications to the production system. -
Senior ConsultantCa Technologies Aug 2003 - Nov 2011Responsibilities centered on the implementation and customization of Computer Associates Enterprise Management Products ServicePlus/Advanced Helpdesk 4.x/5.x/6.x/11.x, 12.x, Unicenter Software Delivery, and Unicenter Asset Management for a variety of government and commercial clients US-wide.Main area of expertise implementing Service Desks with a strong emphasis on business processes and practices.Certified Trainer of Computer Associates Unicenter Service Desk courses. -
Enterprise Management ConsultantNci Information Systems, Inc. Nov 1999 - Aug 2003Responsibilities centered on the implementation and customization of Unicenter ServicePlus/Advanced Helpdesk 4.5/5.0/5.5, Software Delivery, Asset Management and Magic Enterprise Help Desk for a variety of Government and commercial clients US-wide.Responsible for installing, implementing and customizing Magic total Service Desk and Remedy Helpdesk for Government clients US-wide.Responsible for installing, implementing and customizing Computer Associates (CA) and Network Associates (NA) enterprise management products Unicenter ServicePlus, TNG Unicenter Asset Management, and Software Delivery. -
Major - Infantry OfficerUnited States Army Jan 1980 - Dec 2000Active Duty and ReserveCompleted various schools, courses and advanced management and tactical training, including Airborne.Served in various Battalion and Brigade staff positions, Company Command as a Combat Engineer.Served on active duty with the 82 Airborne Division.Highest award Meritorious Service MedalInfantry Officer, additional positions as a Combat Engineer and Military Police Officer -
Enterprise Management ConsultantSaic Sep 1998 - Oct 1999Responsible for installing, implementing and customizing CA enterprise management products Advanced Helpdesk, Asset Management, Software Delivery, and TNG Unicenter. Responsibility centered on the implementation and customization of CA’s Advanced Helpdesk 4.0, Software Delivery 2.0, and Asset Management 3.0. -
Network Administrator / Server Specialist / Nds ExpertAnteon - Us Airforce Space Command Feb 1997 - May 1998Contract Support for Anteon Corp. and US Air Force Space Command, Onizuka Air Station, SunnyvaleResponsible for 19 Novell 4.11 and 5 NT 4.0 fileservers (11 Netware 4.11, 3 Netware 3.11, and 5 NT4.0), hardware software installations, upgrades, service packs, hardware, file, NDS, and time synchronization maintenance located across 4 locations and 1600 users. Fileservers were Compaq-Proliant 1500 and 2000s 486/50 - Pentium 166s and Compaq 800 and 2500s Pentium 200s. Configurations included RAID-5, disk mirroring, and multiple NICs. Primarily responsible for the authorship of all fileserver documentation.
David P. Baldwin Education Details
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Busness Administration -
Computer Information Systems
Frequently Asked Questions about David P. Baldwin
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David P. Baldwin's email address is de****@****hoo.com
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What schools did David P. Baldwin attend?
David P. Baldwin attended Valley Forge Military Academy & College, San Francisco State University, Lam Family College Of Business.
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