Currently I am leading a team of four global logistic specialists and liaising directly with the Supply Chain Manager as well as the Fulfillment Manager in order to provide a smooth service and solve our challenges via rapid and efficient methods. This new management role has allowed me to be more involved with financial duties regarding invoices and quote handling. Delegation of tasks has been pivotal for me in order to free time for my new reporting and benchmarking duties. Gathering with team members via 1:1s and team meetings has been vital to ensure communications and tasks are correctly shared and each member is up to date with the company’s situation.Gains• Create Reports to the senior managers of the company regarding freight rates for our various shipping lanes so that we can confidently choose the best option for our global logistic needs• Ensure Invoices are paid on time and that we are being charged the correct amount.• Inspire and motivate team members to achieve a greater level of work satisfaction from their job.

Originally, I worked as the sole team member of the global logistics department but soon that evolved into the senior member of the global logistics team as three new staff members have joined in 2022. This role relied on me acting as the mouth and ears for our international factories and North American warehouses. Working across various time-zones and locations from Asia, Europe and South America, this role and my current managerial title is dependent on me providing accurate, concrete and up to date information for our factories to ensure time is not lost between cargo readiness and cargo collection. We mainly work within FOB and EXW incoterms and our team act as the keystone and link between the Production and Fulfilment teams. Focusing on multi-team communications, I constantly explored how my actions have knock-on effects for the various departments at Modloft so that we work as one unit and not individual silos. Seeing how the pandemic has altered the supply chain environment, my experiences within international logistics have been a baptism on fire and resulted in me having to learn quickly and efficiently on how to deal with Steam Shipping Lines, NVOCCs and drayage providers. Bottlenecks at country of origin or chassis and port congestion issues have led me to value the importance of constant communication with all our stakeholders and to value every second of the working day in order to lower our shipping costs.Gains• Expanded our data collection points to match the extensive growth of our company in order to better prioritize my working load and be more efficient during the working day.• Added more layers to our supply chain records to prevent it from being too granular and therefore provide better quality information to the different departments within the company.• Trained new members of the team on not just how to do our tasks but also our philosophy and working ethos.

Working as half of the D2C transportation team during the peak of the COVID-19 pandemic was quite the challenge. Soaring demand along with heightened fears about infection meant we had to be extra careful in ensuring that we achieved positive customer experiences but did not encroach on their safety. Our entire transportation team quickly tripled over a short period of time due to the increase in demand. During this period, I took on the role as their mentor and helped with their training as well as coaching. For me I wanted them to explore and share new strategies and innovative ideas that helped our company to view our challenges from new perspectives. Working with various 3PL transportation companies from warehouse to final mile delivery as well as returns for both LTL and small parcel products means I have vast experience in dealing with the varying demands of our clients. We would provide services from premium white glove to kurbside deliveries. From my experience, the choosing of the best delivery service was only of value if we ensure that the Customer Support team as well as us in Transportation were unified in our messages and communications otherwise, we would end up providing conflicting info and causing customer frustration. Working from home due to the pandemic our virtual interactions had to be precise, effective and accurate. Identifying problems as soon as possible was key to show our clients that we had a sense of control or planning and care for their purchases. Rather than waiting for the clients to report problems with their deliveries and being reactive, I looked for ways to be proactive with our services and identify issues that would minimize bad customer experiences.Gains• Trained and help assimilate the new members of the department quickly and efficiently.• Be invited to Blue Sky Thinking sessions with our managers from Operations and Customer sales/support when I was only a coordinator.

My first role with Modloft was in the Fulfillment department which was the ideal starting point for my career in logistics as you play an important role in receiving the baton from global logistics and then passing the relay baton to the transportation team in the most efficient and effective manner possible. Learning the value of good teamwork and inter-department communication were vital to be successful in my role and prove that I am a valuable asset to the organization. My daily tasks focused on identifying the bottlenecks in the collection of our orders from our US warehouses and ensuring our delays were kept to a minimum. Routine check-ups on why orders had not been collected and finding solutions quickly were needed to provide positive customer experiences. I pushed the importance of transparent info to numerous co-departments such as customer support, orders, transportation and upper management as I knew their frontline work with clients relied on my shared investigations and information.Gains• Achieved basic knowledge of the departments either side of Fulfillment so that my support was not boxed in and limited to my job description.• Used Excel features like conditional formatting to help identify the gravest issues with our order collections and therefore better prioritize my workload.• Organized formal review meetings with Customer support to ensure I was listening to their concerns and worries rather than just telling them of the delays.

Launched my own teaching company that specialises in customised classes that allows the students to select material and their targetsAided Students with their TEOFL, TOEIC and IELTS examsProvided support and teaching on Cultural Customs within the UK and USA

One year contract to identify and optimize the strengths of the department whilst also creating strategies to limit and undo the weaknesses of their processes. The GAPS team ran courses for all medical, nursing and allied professions that were for both internal and external stakeholders.Gains:• Designed and implemented a communication strategy to position the department in the medical and educational sector within the city. This included the design of monthly electronic bulletins, the redesign of the institutional image and the website, and a social media campaign.• Design and documentation of a protocol for the administrative processes of the department to ensure that team members identify those responsible for each task and acknowledge the deadlines and goals to achieve.• Implemented use of digital tools to minimize time spent on administrative tasks

I had to manage a small team of Administration Assistants that helps cover one of the largest departments in the hospital that is made up of 90 consultant doctors and 50 junior registrars. I would have to liaise closely with the other Speciality, Service and Assistant General Managers in the hospital, to ensure that their services and quality of care is at the highest standard. I was involved in the recruitment and contract extension of incoming and outgoing doctors for the department. I had to ensure that all my team were up to date on their HR responsibilities and carry out mentoring and appraisal programs. On occasions I had to mediate between staff members when conflict arises and ensure a smooth outcome was achieved in a timely fashion. Pivotal to the role was the organizing and the populating of the staff rota to guarantee that doctors were placed in the correct theatres and be participating in procedures that matched their skill set.Gains:• Created a new system in how to advertise the gaps on the Consultant’s Rota to provide cross cover when staff were away.• Be praised an awarded the title ‘Communications Officer’ due to my soft skills and personality.• Developed a closer working network between Hospital specialties and departments that put patient care first.