David Smiley Email and Phone Number

Organized and maintained comprehensive sales and marketing data to support strategic decision-making.Managed social media platforms and email marketing campaigns to enhance brand presence and outreach.Executed events with exceptional attention to detail, going above and beyond to deliver memorable experiences that exceeded guest expectations.Managed cross-departmental collaboration, overseeing daily operations to ensure seamless coordination between departments and smooth park functionality.

Oversaw guest relations operations, ensuring the highest level of guest satisfaction and efficient operations.Handled all escalated guest complaints, resolving issues promptly and effectively.Led a team of guest relations and admissions employees and leadership, providing guidance and support.Developed and conducted training sessions for staff and leadership.Oversaw admissions operations such as sales, processing, and reservations.Monitored leadership staff performance and provided feedback where needed.Had the highest rate of returning employees and leadership staff between seasons.Worked closely with upper management during park operations to ensure a positive experience for guests and staff.Oversaw POS systems throughout the entire park, providing assistance and problem-solving where needed.

Supervised admissions and guest relations teamOversaw admission and season pass salesHandled guest complaints in all areas of the parkMonitored staff performance, provided feedback and training where neededResolved any issues with park equipment and POS systems

Diagnosed, repaired, and maintained a wide range of equipment Maintain the Scheels company values of exceptional customer service to all guestsConducted inspections and diagnostic tests to identify issuesUpheld safety protocols, ensuring a safe environment for customers and staffParticipated in ongoing safety and technical training to stay updated on protocols and and the latest equipment