Strategic Planning and execution of company transportation networkWork with branch profit and losses to determine best practices in lower freight expensesProvide branches with a cost and operations analysis on Less than Truckload vs Full TruckloadProvide weekly reporting on supply chain transportation auditsAnalyze carrier rate submissions to determine impact and costs.Implemented, approved or adjusted company wide freight programs for customersTrained new hires and company representatives on Transportation and DC Shipping processes

Managed all aspects of the transportation process to ensure accurate and timely delivery of all customer shipments. Such as scheduling pickups, creating freight bills for movements and assigning carriers.Quoted Full Truck Load, Expedited Air and LTL Freight Assigned LTL Carriers based on customer needsAudited Bill of ladings, and customer shipment information to determine transport Helped manage shipment scheduling and inventory tracking for AT&T's LTE deployment in Northern California.Audited Customer and Carrier invoicing.Assisted with the implementation of a new Transportation Management System (Transitioned from MercuryGate to Banyan Technology)Provided after hours support

Managed and directed the work of 7 OS&D Coordinators.Interviewed new employees to hireIncreased performance standards of the department Kept up to date employee reviewsDeveloped training materials and provided training in OS&D (overage, shortage, and damage) methods and procedures to OS&D coordinators. Reviewed high value shortages and potential distressed shipments daily. Reviewed undelivered freight reports, looking for potentially distressed shipments with no movement.Communicated with terminal management when terminals were not in compliance with salvage processes or distressed shipment processes Maintained recorded of results for use in coaching/training and identifying specific operational issues resulting in failures.

Investigated and processed claims filed by customers.Gathered pertinent information related to the claim, such as photos, inspection report and shipping documentsHandled and processed claims damage or lossExamined inspection reports to determine liabilityEvaluate damages to ascertain compensation amount.Consult all freight documentation from the pick up, billing, loading and unloading to final deliveryExamine photographs and statements.Record data and statements in report.Evaluate all information to determine how claim should be handled.Negotiate with claimant to settle claim.When partner liability existed, handled all communication related to subrogation of the claimIssue payout amounts or letter of explanation on settlement

As a Loss Prevention CoordinatorContacted agents to discuss or resolve OS&D/On-hand issuesContacted external customers to resolve OS&D/On-hand issuesReceived and entered unloading exceptionsGenerated OS&D reportsBilling – OS&D/On-HandInterfaced with internal customersIssued legal notices of undeliverable freightCreated reports for the claims department As a Customer Support Representative:Managed customer inquiries by phone or email professionallyProvided Rate Quotes for potential shipmentsProcessed Pick Up requests, forms, and applicationsInteracted with other departments to resolve customer related mattersHandled and resolve customer complaintsProvided customers with product and service informationRecorded details of inquiries, comments, complaints, and actions takenIdentified and escalated priority issuesFollowed up on customer calls when necessary