- Managed new carrier onboarding for North America ground freight and implemented service commitments and cost efficiencies - Enhanced monthly carrier billing processes to improve warehouse receiving and reduce overall costs by 20% annually- Innovated SOP platform and SOP schedule for Supply Chain Inbound Team- Lead change agent for North American Transportation systems upgrades through moderation and facilitation of 20+ training sessions- Manager backup during peak season and vacations- Supported senior company leaders by delivering reports outlining performance to drive process improvements.- Developed team communications and information for meetings.- Collaborated with team members to achieve target results.- Directed inter-modal domestic and overseas import operations to meet aggressive deadlines.- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.- Managed and created process to effectively approve 3PL invoicing and ensure contract rates were met.- Studied movement of goods to identify gaps in efficiency and other areas needing improvement

- Used analytical models and mathematical analysis to create and maintain key performance metrics- Met or exceeded monthly KPI targets for ETA Reliability and Data Integrity- Led quarterly SAP regression testing for Inbound Transportation team through consistent delegation and training to meet company targets- Innovated inbound courier process eliminating over 60+ hours per year of additional labour- Led, delegated, organized and presented inbound transportation targets during monthly reporting meetings- Created excel tools to assist department in 3PL booking approvals, invoice approvals and rate comparisons- Trained coworkers on Microsoft Excel to improve team efficiency- Managed inbound processing of shipments in SAP

- Managed annual reporting schedules- Managed allotments, forecasts and lead times for all Asian, South American and Canadian stations- Oversaw loading schedule between warehouse and carriers- Enhanced relationships with carriers and customers- Liaised between warehouse personnel and customer to facilitate account and operational needs.- Monitored and reported on transportation costs and properly filed shipping documents.- Generated documentation and information required for customer shipments.- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.- Tracked orders and notified customers of status or potential delays.- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.- Led improvement initiatives to advance operational efficiencies and increase revenue- Trained new staff on job duties, company policies and safety procedures for rapid onboarding

• Licensed counter balance, and Raymond Reach operator• Safety Contact with First Aid certification• Pick and package of large local, and international orders• Loading/Unloading of trailers

Consistently exceed or meet monthly sales targets while providing excellent customer service. Take on roles within the team to increase work responsibility and business knowledge, such as the Quality Rep Ambassador role to keep team up to date with selling techniques to increase sales. Making top performer for multiple months.

Provided on the spot technical service and software repair for business clients. Acted as repair specialist for two locations which required diagnosis of repair issues and processing of DOA/Repair service requests. Provided customer service for business clients and sales solutions.