David Palagashvili Email & Phone Number

Seattle, Wa, Us

Burien, Washington, United States

- Manage daily operations of 30 Unit Apartment Complex- Schedule and conduct showings of vacant units- Schedule and dispatch maintenance operations- Searching for contractors, and negotiate the lowest bid for needed projects and fixes- Collect and deposit physical rent payments- Maintain organized and updated rent rolls- Administer new leases, and modify existing lease agreements as needed.- Procure materials and tools for maintenance operations- Working with attorneys to conduct evictions when needed.- Enforce property rules (assigned parking, trash removal policies, etc)- Maintain security operations (CCTV etc)- Conduct yearly unit inspections- Qualifying new tenants using data-driven decision making- Issue and post notices (compliance issues, or general updates)

Issaquah, Washington, United States

● Coaches and assists agents during daily operations in the International Vacation Packages Department. ● Gracefully de-escalates clients, resolving issues with outside-the-box, critical thinking.● Reduced adjustment-related losses by 36% over the course of 2022 and 2023.● Efficiently manages multiple projects with varying deadlines.● Works closely with Sales and Marketing Teams to ensure accuracy of promos and ads on our consumer site.● Subject-matter expert for NORAM, South Pacific, EU, Caribbean, and LATAM destinations and products.● President's Club Employee for 2022 and 2023 (awarded for performance metrics)● Works closely with vendors like hotels and their management staff to resolve booking issues and ensure customer success.● Communication with vendors leads to product/service clarifications which are passed up to the Buying and Data Teams to reconcile inaccuracies that may appear on customer-facing interface.● Helped peers optimize their workflows and time management skills by teaching them my own strategies.● Reduced the team's ACAT (Average Call Answer Time) by 27% which allowed us to hit our target of under 3 mins AHT (Average Hold Time) for the department over the course of 2022 and 2023.● Coached under-performing agents with best sales practices and de-escalation strategies which reduced escalations by 12% for the department over 2022 and 2023.

Bellevue, Washington, United States

● A liaison between international OEMs and US businesses seeking an exclusive connection to custom, made-to-spec, premium quality, industrial contractor goods.● Analyzed each client’s needs to bring their projects from imagination to reality. ● Worked with multiple logistics vendors to acquire inventory and distribute goods, keeping labor/costs minimal, and allowing for more to be accomplished. Extensive experience with UPS, Fedex, and DHL.● Leveraged ecommerce platforms, such as Amazon Seller Central and Ebay, to efficiently distribute a high volume of product to thousands of end-users nationwide.● Exchanged technical specifications and engineering requirements between clients and manufacturers to convey the information necessary to create accurate schematics, leading to successful product tests and launches.● Operated 4 successful product lines, with over 20 active listings on Amazon and Ebay.● Increased sales by 78% within 2 years of company's inception.● Created bulk order promotions which increased the average order size by 30%.● As of 2021, all ecommerce sales and order fulfillment are automated via Amazon FBA. o Best selling product was among the top in its category on Amazon for the entire US Market

Seattle, Washington, United States

● Designed, presented, sold, and implemented custom security programs, tailored to the special needs and specific expectations of major enterprise-level clients. ● Supported teams in the field with one-on-one coaching, tools, and resources to ensure successful execution of their individual roles. ● Careful delegation per site, kept the incident rate down, resulted in customer success on all assigned contracts. Consistently exceeded customer expectations.● Upsold and operated contracts worth approx. $1.9 million in total annual billings. Major accounts worked include Goldman-Sachs, Amazon, UPS, and CBRE.● Increased sales of EAC Systems (Electronic Access Control) by 14% in the King County Area in 2018.● Increased GSOC (Global Security Operations Centers) subscriptions by 8% in King County in 2018.● Increased Intrusion Detection Systems sales by 21% in the King County Area in 2019

Mukilteo, Washington, United States

● This was small business, I had various responsbilities which were a combined effort to run the company and drive improvement to our bottom line.● Interviewing, Hiring, Training, and Coaching Front-End Staff. (Team of 5)● Negotiated with international and domestic OEMs for parts and products.● Sales Forecasting● Budget Analysis - reduced expenditures by 14% by EOY 2015● Devised Sales and Marketing Strategies● B2B expert - managed accounts included Caterpillar Inc, CBRE, and Johnson Controls● Streamlined sales by creating and running an Ebay Store for the company● Managed the product catalog● Calibrated Pricing for Promotions● Increased Gross Sales by 44% by EOY 2015.● Increased Gross Sales by 37% by EOY 2016.● Conducted Group Presentations and Product Demos to prospective and existing clients● Hosted a booth at World of Concrete (trade show for surface prep industry)

Redmond, Washington, United States

● Contractor Role, tested various software products and systems at Microsoft.● Conducted Quality Assurance Tests for the Windows Phone Operating System, Microsoft Office 365, and Windows 8 Operating System● Discovered and documented bugs in each build, which allowed developers to improve the products we tested with each iteration.● Managed a team of 5 Testers and coached them on proper bug reporting aprocedures and compliance procedures.● Increased AER (Actionable Error Report) score by 29% by EOY 2013 for Windows OS Test Team.

Advanced Software Development, Full-Stack Javascript, 3.5 Gpa

Activities and Societies: 2020 Alumni, Cohort: Seattle-JS-401d36 Contemporary Software Development Practices: - Async Design Patterns.

Business Aa (Transfer Degree), Business Administration And Management, General, 3.3 Gpa

Diploma With Ap Honors, Ap/Ib Studies

Activities and Societies: Chess Club, Swim Team 2008-2010, DECA 2009. I took all honors and AP/IB Courses as well miscellaneous credit.