Senior Vice President - Enterprise Search
Nyc, Ny
I led an internal consulting practice responsible for the architecture, engineering and integration of the Enterprise Search Platform, an innovative product that powered search functionalities across Citi's vast array of Intranet and Internet applications. Scale: The platform scaled to support over 1 million users globally, ensuring consistent search experiences across multiple digital touchpoints, from Citibank Online, Consumer Call Centers and buy side platforms such as Citi Velocity.Impact: The search solutions I designed and implemented drove 90% reduction in search-related issues on the corporate intranet as measured by CSAT surveys and click-thru analytics.Innovation: Introduced advanced search features like semantic search, personalized results, and “paid” internal search boosting, setting new standards for financial industry search capabilities.Collaboration: Worked closely with global, cross-functional teams, including UX/UI designers, data scientists, and product managers, to ensure the search platform was aligned with Citi's evolving digital strategy and user expectations.