• Consistently provide exceptional service to guests in a friendly manner by providing knowledge and being accommodating to their requests.• Multiple great positive reviews with 12 years of experience with The Palace.• Continually exhibit a calm demeanor during periods of high volume and large events.• Always lead my banquet staff leading by example with positive attitude and a reassuring demeanor.• Excellent vision of upcoming BEOs to make sure staff has right equipment and information to effectively set up in anticipation of next event.• Work hand in hand with all departments to foresee issues should they arise prior to event in BEO meeting.• Create and ensure compliance with SOP’s / procedures and enforce them to maximize efficiency.• Assign the housemen / set up crew duties on a daily basis for set-ups and deep cleaning.• Go over special instructions for each function with staff in Pre-meal. (dietary restrictions/allergies)• Order linen according to BEO based on counts and client preference.• Order valet based on contracted amount of guests / room blocks.• Good interpersonal relationship with others with a positive attitude.• Arrive several hours before Banquet Captain and staff to ensure proper information and expectation is being executed to the highest level of standards.• Always visible on the floor leading by example along with banquet staff as well as vendors. (never leave the floor until after Viennese has opened).• Built a long-lasting relationship with vendors through the years.• They know my expectations and work hand in hand to ensure a satisfying experience.• Over 12 years of experience opening and closing the building.• Setting up and closing down events.• Strong knowledge of Banquet Operations and purchasing.• Monitor banquet staff at each event in regards to service standards, military style service, proper uniform, attendance / tardiness, proper breakdown of current event and set up of next event.• Train staff and promote from within.• Hire and fire staff as needed.