Senior Support Engineer
CurrentTechnical Troubleshooting for the AI-fueled Cybersecurity Platform, triaging and investigation of software/hardware issues and liaison with developers for timely reporting and initial investigation of problems regarding backend/frontend services. Management of settings and values of PosgreSQL database based on customer needs and requests, application of hotfixes on Linux-based Darktrace Product Suite.Specializing in providing highly technical solutions and support to Japanese and Korean… Show more Technical Troubleshooting for the AI-fueled Cybersecurity Platform, triaging and investigation of software/hardware issues and liaison with developers for timely reporting and initial investigation of problems regarding backend/frontend services. Management of settings and values of PosgreSQL database based on customer needs and requests, application of hotfixes on Linux-based Darktrace Product Suite.Specializing in providing highly technical solutions and support to Japanese and Korean enterprise clients in both verbal and written communication via Customer Portal (Support portal). Show less