‣ In a nutshell:- Cybersecurity, Linux backend, SaaS and PSQL- Native Korean, Spanish, Portuguese, English fluency- Full Professional Japanese Fluency- Analytical, designer/engineer approach to issues- Customer-oriented, solution oriented- Superb skills in dealing with large enterprise clients- Exceptional teamwork/people skills; mentoring, leading and maintaining the team morale high, extremely trustworthy and dependable- Innovative, workflow optimizing, efficiency oriented - Singapore Permanent Resident, Korean Citizenship‣ Current role in DarktraceProvides highly technical troubleshooting services to world-class enterprise clients on both backend and frontend as a link between clients and development team, primarily to Japanese and Korean enterprise customers in their respective language, both in written and spoken forms as well as in English.Offers complex verbal/written guidances and product guide drafts for highly technical linux/SaaS environment in Japanese and Korean.‣ Darktrace Product LineupUnique positioning as a class-of-its-own AI Cybersecurity platform based on machine learning that operates with zero downtime offering round-the-clock monitoring and autonomous remedial action and preemptive blocking to zero-day exploits and threats based on behavior profiling and monitoring.‣ Teamwork and LeadershipAs a senior support engineer, leads the junior support engineers by mentoring, transferring skills. Fosters rapport and positive work environment and culture.Fully committed in building a joyful and flexible work culture which brings the best out of each member through virtuous cycle of constructive feedback and improvement.‣ Previous experience and skillsCertificated Commercial Pilot (CPL) with instrument rating (IR) under FAA Part 141 scheme with 314 flight hours and Certified Flight Instructor. Interpreter and translator with 7 years of work experience, of which 5 years in world-class Korea Electric Power's APR 1400 nuclear power plant construction project in United Arab Emirates. Roles include negotiator, technical advisor and solution provider in fields of civil, electrical, piping and nuclear engineering, project coordination and assisting advisory role for the employer (KEPCO). Coordination in meetings, biddings and negotiation with stakeholders and UAE nuclear regulatory body (FANR).