High impact Senior Installations, Project and Operations Manager with 25 years experience within the home improvement & building sectors. Accomplished leader and developer of teams and process with an advanced understanding of installation partners within complex, fast moving, customer-centric organisations. Multi-site responsibility coupled with extensive project management experience, an individual who is passionate in relation to service and customer experience. Demonstrates the improvement of customer experience and journey whilst maximising profitability. Experienced in all aspects of risk management and understands the importance of compliance whilst promoting an inspiring environment. An acknowledged industry expert within the KBB Industry.