David Parkes Email & Phone Number

Sydney, Nsw, Au

Rolling Meadows, Il, Us

Lead Gallagher's Australian and Asian Operations, driving operational excellence and profitable optimisation. Functional responsibility for Information Technology, Claims, Operations, Risk, Compliance and Technical innovation. Contribute to business wide strategy, plus provide leadership expertise and guidance to ensure successful strategy implementation.

Sydney, New South Wales, Au

Responsible for leading the design and delivery of QBE’s Australian Claims Transformation (Commercial, SME and Personal Lines). Approximately 100 initiatives implemented in the areas of digital innovation, operational efficiency and effectiveness, integrated advanced analytics, and supply chain optimisation resulting in P&L benefits of over $200m plus significant improvements in Customer NPS.

Sydney, Au

Working with insurance carriers and consulting partners to deliver large scale strategic initiatives and performance improvement programs.

Sydney, Au

Worked with a new Australian financial services market entrant to design the overall strategy, value proposition, operating model, and innovative technology stack.

Sydney, Au

Established and led a team of approximately 75 specialist and operational staff to implement the icare designed ‘Day 1’ NSW Workers Compensation Claims service and operating models in the prescribed timeframe.Responsibilities included supporting the delivery strategy for both new and existing claims, facilitating detailed design of the service delivery model, and implementing the icare ‘Day 1’ target operating model following executive endorsement.

Sydney, Au

Working with the CEO and executive leadership team, responsible for preparing the organisation for a large scale business and technology transformation program. This included facilitating the strategy and operating model design, defining the program scope and work streams, developing the business plan, and coaching senior leaders. Another key aspect of the role was leading an evaluation of potential 'best fit' IT platform solutions via an options review and subsequent RFP process.

Sydney, Au

Responsible for the overall Program Management of TIO (Territory Insurance Office) integration with Allianz Australia following purchase of the insurance business from the NT government.Responsible for the design of customer value propositions, supporting operating models, and a delivery roadmap. Following executive endorsement, the focus shifted to oversight of all program integration and change activity i.e. organisational structure, staff roles / responsibilities, business processes, customer engagement, and IT systems (both new system development and migration of existing system data).

Sydney, Au

Led the planning and delivery of Wesfarmers Insurance Outsourcing Strategy Program (6 work streams, 17 sub-projects). Led numerous initiatives to improve the operational performance of current third party partnering arrangements, extend functions performed by existing partners, and investigate potential future operating models.Developed 'partnering transition framework' and supported Business Owners to define and deliver required partner capability to the business, thereby realising significant financial and customer benefits.

Sydney, Au

Established an integrated project portfolio of work and governance framework to support a significant business growth strategy and deliver the corporate plan for Coles Insurance and Lumley Retail Warranty. Oversight of all streams across the full value chain including Marketing, Sales & Service, Pricing, Product, Claims, and People Capability. Project portfolio supported the successful launch of the largest marketing and growth campaign ever undertaken by Wesfarmers. The campaign was underpinned by robust ‘operational readiness’ initiatives, resulting in delivery of significant business growth (fastest growing personal lines insurer in Australia).

Sydney, Au

Provide external consultancy to the Commercial and Life Claims business units on strategy, operational performance, effectiveness and efficiency improvement opportunities (system, process, culture) and industry best practice. Completed a business performance review identifying potential operational synergies and improvement opportunities, supported by a proposed implementation roadmap. Review findings received positive feedback and endorsement by Executive Sponsors.

Sydney, New South Wales, Au

Direct Insurance (NRMA, SGIO, SGIC)Responsible for leading the Operations Strategy and Transformation Program, managing multiple work streams to deliver the Chief Operating Office change and transformation agenda.Key achievements included leading a team of internal subject matter experts and external partners to deliver the Operations Target Operating Model (TOM) design and implementation roadmap for Claims, Sales & Service, Property & Footprint, Digital capability, and People capability. In addition established the Operations Transformation Program including governance, team recruitment, and high level planning in order to commence delivery of the Claims (Short Tail, Long Tail, RBI) and Sales / Service Change Programs.

Sydney, New South Wales, Au

Working for CGU Insurance, responsibilities included setting a clear vision and strategy for the Workers' Compensation division, then leading a national transformation program. Responsible for overseeing a team of 6 Project Managers and 70 specialist resources (internal and contract) working across 4 parallel program tranches.Key achievements included receiving the outstanding Leadership annual award (CGU Transformation Program), delivering on-line injury notification for NSW, WA, ACT, and NT business units, and overseeing the design of definition of national business requirements for the strategic claims management (Guidewire ClaimCenter) and document management systems.

Sydney, New South Wales, Au

Working for the CGU Workers' Compensation division, key responsibility was to identify and lead the implementation of business improvement solutions to drive sustainable organisational change and improved efficiency and effectiveness in line with strategic and operational goals. Also responsible for providing general consultation and acting as a 'trusted advisor' to the Chief GM and members of the Leadership team in the areas of operational efficiency and performance maximisation.Key achievements included the design and delivery of a national capability review, the development of a national reporting and analysis strategy, and leading the 'Target 1000' efficiency and effectiveness national initiative which resulted in the removal of 28,000 non value-add tasks from the business over a 3 month period.

Sydney, Nsw, Au

Led the delivery of enterprise wide, end-to-end, process driven solutions that were complex in nature and involved significant change for the organisation. This included leading and coaching a team of Business Solution Managers and Analysts with specialist skills in process improvement, operational analysis, Six Sigma, Lean, general consulting and change management.Key achievements included the delivery of 20 improvement projects for the Branch network and Direct Financial Services area, delivery of the process architecture for a new integrated product bundling solution, and delivery of initiatives for the Financial Crime Control and Anti-Money Laundering / Counter-Terrorism Financing business units.

Munich, De

Treasury Managed FundResponsible for maximising the rate of business performance improvement. This required identifying opportunities, designing solutions, implementing through to KPI impact, and ensuring sustainability of business improvement initiatives. Was also responsible for ensuring the business was 'in control and capable' which required establishing and maintaining processes and systems to manage compliance requirements, business exposure, and continuity.

Munich, De

Consulted to internal business units in the areas of project management, business process management, improvement initiative design and implementation, information systems management, claims management value propositions, and change management.

Munich, De

Managed delivery of end-to-end business solutions incorporating business process redesign, information systems development, and change management.

Graduate Certificate (Gaicd)

Digital Disruption: Digital Transformation Strategies

Diploma Of Project Management

Master Of Science