David Parrott Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Executed requirement elicitation and analysis in both on-site and remote environments and provided theoretical solution opportunities to potential clients; later drafting Business Case Analysis laying the groundwork for future potential partnerships.• Clarified and provided risk mitagation solutions for clients in the face of changing requirments to ensure they kept to critical paths to launch.• Facilitated requirement elicitation through stakeholder workshops for project launches.• Directed training and change management tasks for new stakeholders and application users.• Led scrum meetings and owned project management tasks to ensure resources were allocated for development and support during launch.• Led training and change management tasks for new stakeholders and application users.• Drafted project documentation from launch to closure; business requirement documentation project status documentation, closure and lessons learned documentation, and executed customer satisfaction surveys.

Toronto, Ontario, Canada

• Drafted User Guides, Integration guides and custom training/onboarding materials for new clients for backend billing software system.• Presented live training and onboarding courses to new clients and potential partners across the globe in a variety of verticals.• Tested new software releases to ensure accuracy of documentation. • Presented client feedback to inform leadership for improved product roadmap updates.Project HighlightsIntegrated Modular Billing System Implementation• Documented detailed product architecture overviews and drafted the partner design, integration, and development plans.• Engineered and conducted custom user acceptance testing for client’s specific taxation guideline use cases for billing system to handle automated taxation elements for customers across different regions.• Modified existing user guide documentation into client's custom presentation style to better facilitate future onboarding and in house training.Enhanced Billing Software project to Replace Legacy System.• Executed on-site requirement gathering presenting a proof-of-concept model; drafted Business Case Analysis that identified a degree of technical risk for the client. Documented these functional gaps within their current systems along with clear next steps for resolution; efforts laid a groundwork for a potential future partnership.

Toronto, Canada Area

• utilized expertise in C#, CSS, SQL, and Oracle.• Provided user support for regulatory compliance programs; made key adjustments to existing programs.• Optimized Oracle SQL software to source and present Delta option values reducing data retrieval times by 50%.• Served as a contributor in the development of new UI components for phase two of a Silverlight application.