David Parsons Email & Phone Number

Greater Atlanta Area

Clinical Project Manager responsible for the overall project leadership, development of project plans, coordinate resources, billing and effectively communicate with internal and external stakeholders. Serve as the business contact for assigned clients and responsible for project implementation and client satisfaction for SPH Analytics. • Review contracts and develop project scope, schedule, and deliverables• Lead kick-off calls and manage multiple survey projects• Develop detailed project implementation plans• Conduct risk assessments on scope of work to mitigate risks• Execute work plans and manage scope changes• Communicate effectively with clients and represent their goals and interests to the team• Strong ability to push implementations to closure within given timeframe• Manage day-to-day operational activity with other SPH Analytics departments• Conduct best practices, project/program reviews, and post implementation analyses• Monitor data collection to provide client updates• Conduct quality assurance reviews throughout the project lifecycle• Resolve project issues in a timely fashion• Ensure the timely and successful delivery of reporting deliverables• Identify growth opportunities with clients• Manage project history for contract renewals and lessons learned• Build and maintain strong, long-lasting client relationships

Alpharetta, Ga

Served as an Account Manager in the Performance Analytics organization with a focus on developing strong relationships with key customers, managing escalations, and strategic planning to help increase sales.• Tasked with developing and maintaining a positive, pro-active relationship with 15 client accounts.• Coordinated activities on the customer’s behalf across the business ensuring requests are handled appropriately and in a timely manner.• Worked with the account teams and executive leadership to manage customer escalations.• Assisted customers with their product roadmap and timeline involving the Performance Analytics solutions.• Identified sales opportunities for my client base and worked with the Account Executive team to help facilitate those opportunities into new contracts.

Alpharetta, Ga

Service Line Manager over a team of Implementation Consultants who were responsible for the deployment of a suite of 5 separate clinical applications.• Oversaw the software and services budget for 5 separate software solutions.• Maintained the customer project slotting schedule for our application area.• Assigned personnel to projects for net-new implementations and product upgrades.• Worked with Financial Operations on the monthly tracking of product revenue for the month, quarter, and fiscal year.• Held year-end performance reviews with the team's application consultants.• Involved in pre-sales calls with clients, Sales Executives, and Inside Sales organization.• Worked with product management on future business strategic plans.• Helped improve project and training methodology.

Alpharetta, Ga

Held the position of Team Lead for a group of Implementation Consultants in our Clinicals solution area.• Maintained the customer assignments for implementation scheduling.• Assigned the employee resource to the project implementations.• Participated in escalation calls involving internal and external customers.• Assisted upper management in year-end performance reviews for the application analysts.• Interviewed outside consultants for open contractor positions.• Provided the monthly project management updates for software application areas.• Provided updates to Business Operations for financial reports and auditing.• Reviewed contracts and the accounting setup of our financial elements.

Alpharetta, Ga

Responsible for all aspects of the management of the implementation timeline & budget for Pathways Interface Manager and Horizon Clinicals applications.• Served as single point of contact for the customer after the contract was signed.• Prepared project plans and project charters based upon the contractual agreements.• Conducted kickoff meetings between the client and McKesson project teams.• Held both internal and external status meetings throughout the course of the entire project. • Monitored customer satisfaction throughout the implementation lifecycle.• Forecasted the total hours needed to complete the designated tasks throughout the project.• Tracked the financial performance of projects through our internal application tools.• Created monthly status reports for the customer and McKesson upper management.• Had routinely managed 10 – 12 projects at any one time.