• Receive and process demand letters from attorneys representing clients for breach of warranty. • Review warranty history based on State and Federal laws and determine proper course of action. • Work with plaintiffs’ attorney negotiating settlement for either cash, replacement, or re-purchase of the product. • Process subrogation insurance demands for fire, property damage or personal injury. Review fire claims, attend inspections, and work with cause-and-origin experts to determine the cause of a fire. When necessary, negotiate settlements with insurance companies. • Prepare all answers for discovery during litigation proceedings, Represent the company as person most knowledgeable to be deposed and/or testify during a trial.• Attend mediations on behalf of the company to negotiate settlement. • Responsible for NHTSA regulatory compliance & recalls from 10/1/2008 to 8/1/2019.• Director of Warranty, Parts and Customer service from 10/24/2005 until 10/1/2008.

• Supervised and directed six salaried and up to 39 non-salaried employees in purchasing, warehouse, sales, and inventory control departments.• Reduced inventory to $1.1 million and increased inventory turns to (total inventory average) eight per year. • Maintained 99% inventory accuracy through 18 month long complete warehouse restructuring process. • Doubled warehouse efficiency by reorganizing product arrangement and workflow, increasing capacity, and implementing 5-S principles. • Increase sales department profitability from -$500,000 to a positive $500,000 net profit by improving sales. • Reduced inventory by $300,000 and overhead cost by approximately 480 labor hours in six months by implementing supplier direct purchasing plan. • Increase sales in efficiency by creating a positive work environment. • Devised and implemented paperless bill of lading system and upgraded and merged UPS systems to corporate AS/400 system. • Created profit and loss statement to increase management efficiency of parts department profitability and sales; forecasted and managed $8 million annual budget. • Strategized and planned new process to decrease expenses and maximize product flow by utilizing outside distributors, suppliers, and consultants.