David Pascal Email & Phone Number

Chicago, Illinois, Us

As chief product officer I am responsible for the identification and design of new products, services, and technologies to deliver the highest value solutions for our clients. I leverage over twenty years of experience in the assessment industry in operational and product roles to deliver optimized solutions to meet our clients’ goals.

Olathe, Kansas, Us

As the VP over product and solution management, I leverage a decade of experience in product development, project management, and client services to establish and execute a product vision and roadmap to accelerate corporate growth and success. I endeavor to to make data-driven decisions based on deep customer insights, market and industry trends, business priorities, and the unique value-adds of the organization. I champion strategic planning in collaboration with senior leadership to meet company goals and communicate the direction for our portfolio of products and projects, including candidate portal, reporting, and remote proctoring. I use my ambition and drive to carry our teams through all phases of the product lifecycle, including defining scope of work based on client specification, implementing process workflows, and mitigating any risks to success.My leadership and solutions-focused management style yielded many accomplishments, including:• I initiated and supported the development of documentation and process workflows for new product and feature requests, prospect needs, and product solutions.• I established and integrated a new candidate portal to optimize services and replace four existing legacy platforms.• I empowered our Product Owners to institute and maintain a product backlog for six product areas and establish a process to prioritize projects.• I strategized and executed the overall Client Solutions plan to secure and onboard the largest IT Certification client and leading College Admissions organization.• I fostered comprehensive bid procedure to effectively process over 50 client prospects/RFPs annually from initiation to completion.

Olathe, Kansas, Us

Product owner for certification and licensure market and candidate facing experience. Responsible for client solutions in the certification and licensure market.

Olathe, Kansas, Us

Responsible for certification client solutions and technical sales support.

In 2015, I was brought on to set the vision for customer care and experience across all divisions and customer segments. I endeavored to promote a seamless, transparent and frictionless customer experience that sustained mutual growth and maximized success for our portfolio. I was responsible for managing multiple clients and large-scale programs, while ensuring all clients feel as if they are the priority. I achieved this goal by gaining trust and building strong relationships with key decision-makers in client organizations. As a result of my hard work and dedication to market visibility, I secured a 100% growth in volume of exams and a 265% growth of client implementations in 2015. I also established and streamlined processes for product development, operational support, and client implementation within a 6-month timeline to facilitate the successful company acquisition by PSI.

Bloomington, Mn, Us

Prior to my executive positions, I served as a Global Business Solutions Consultant for Pearson VUE. In this role, I engaged leadership and stakeholders to understand business problems, develop effective solutions, and recommend business strategies and ideas to achieve revenue goals. To meet and exceed our revenue targets, I researched and analyzed market trends, segments, competitors, and customer feedback to determine needs, and define clear strategies. This work was critical to creating service offerings and technology-based solutions for prospective and current clients throughout federal, regulatory, professional, and IT markets. I ended up devising and executing the the overarching business solution and strategy for acquiring the largest client in the IT market, contributing a projected $100M of revenue for the company. In addition, I developed, standardized, and instituted operating procedures, documentation, and solution processes for prospective clients for all eight Global Business Solutions team members, resulting in consistent quality support and service.

Bloomington, Mn, Us

As a Product Manager for Pearson, I specialized in Internet-Based Testing products and services. I led the Internet-Based Testing product development team, engaged in pinpointing, incubating, and designing innovative product ideas, from product conception and launch to successful delivery. Throughout the lifecycle, I anticipated, highlighted, and remedied risks to success, production roadblocks, and timeline deficiencies. I supported, guided, and oversaw all activities across the product lifecycle, including vision, strategy, development, planning, and execution. I also depended on subject matter experts across departments and functions to align goals, communicate effectively, and identify and act on opportunities to accelerate growth. During my 7-year tenure, I was the key industry expert for internet-based testing for proctored exams. My extensive background in programming and implementation was advantageous to creating and rolling-out a new channel for exam delivery using internet-based exams. This initiative eliminated test center servers and software installation, currently accounting for over 95% of all IT certification exam delivery. As a result of my extensive knowledge and hands-on experience, I was selected to present at the Association of Test Publishers conference four separate years.

London, Gb

Managed multiple IT projects for new and enhanced client implementations. Managed SDLC for next generation employment assessment platform.

Us

Defensive Logic Manager (2004-2005)• Analyzed data and processes to ensure quality of the testing services• Managed prioritization of system defects and release planning for Content Management SystemDirector Business Analysis/Project Manager (2003-2004)• Participated in the strategic development of product services• Managed team which identified new functionality to meet internal and external business needs• Prioritized system defects and identified critical system issues requiring immediate attentionDirector Quality Assurance (2002-2003)• Assembled and managed team responsible for QA of assessment software• Prioritized system defects and identified critical system issues requiring immediate attention• Served as the technology contact for production support and customer service operations• Facilitated move of accounting functionality to Philadelphia office after merger

Director Customer Service Operations (2000-2002)• Managed help-desk responsible for support and service test centers, test takers, and test sponsors• Managed North American test center channel with $2M dollar budget• Responsible for operation of web site for all users, including prioritization of critical system issuesImplementation Manager (1998-2000)• Managed custom/implementation development team responsible for creating client specific functionality and solutions• Coordinated with program management, MIS, and customer service/support teams to ensure client needs were properly addressed• Managed release process for test administration and delivery softwareDeveloper (1997-1998)• Lead developer on assessment development software