David Pascal Email & Phone Number

Chicago, Illinois, US

As chief product officer I am responsible for the identification and design of new products, services, and technologies to deliver the highest value solutions for our clients. I leverage over twenty years of experience in the assessment industry in operational and product roles to deliver optimized solutions to meet our clients’ goals.

Olathe, Kansas, US

• As the VP over product and solution management, I leverage a decade of experience in product development, project management, and client services to establish and execute a product vision and roadmap to accelerate.
• I initiated and supported the development of documentation and process workflows for new product and feature requests, prospect needs, and product solutions.
• I established and integrated a new candidate portal to optimize services and replace four existing legacy platforms.
• I empowered our Product Owners to institute and maintain a product backlog for six product areas and establish a process to prioritize projects.
• I strategized and executed the overall Client Solutions plan to secure and onboard the largest IT Certification client and leading College Admissions organization.
• I fostered comprehensive bid procedure to effectively process over 50 client prospects/RFPs annually from initiation to completion.

Olathe, Kansas, US

Product owner for certification and licensure market and candidate facing experience. Responsible for client solutions in the certification and licensure market.

Olathe, Kansas, US

Responsible for certification client solutions and technical sales support.

In 2015, I was brought on to set the vision for customer care and experience across all divisions and customer segments. I endeavored to promote a seamless, transparent and frictionless customer experience that sustained mutual growth and maximized success for our portfolio. I was responsible for managing multiple clients and large-scale programs, while.

Bloomington, MN, US

Prior to my executive positions, I served as a Global Business Solutions Consultant for Pearson VUE. In this role, I engaged leadership and stakeholders to understand business problems, develop effective solutions, and recommend business strategies and ideas to achieve revenue goals. To meet and exceed our revenue targets, I researched and analyzed market.

Bloomington, MN, US

As a Product Manager for Pearson, I specialized in Internet-Based Testing products and services. I led the Internet-Based Testing product development team, engaged in pinpointing, incubating, and designing innovative product ideas, from product conception and launch to successful delivery. Throughout the lifecycle, I anticipated, highlighted, and remedied.

London, GB

Managed multiple IT projects for new and enhanced client implementations. Managed SDLC for next generation employment assessment platform.

US

• Defensive Logic Manager (2004-2005)
• Analyzed data and processes to ensure quality of the testing services
• Managed prioritization of system defects and release planning for Content Management SystemDirector Business Analysis/Project Manager (2003-2004)
• Participated in the strategic development of product services
• Managed team which identified new functionality to meet internal and external business needs
• Prioritized system defects and identified critical system issues requiring immediate attentionDirector Quality Assurance (2002-2003)

• Director Customer Service Operations (2000-2002)
• Managed help-desk responsible for support and service test centers, test takers, and test sponsors
• Managed North American test center channel with $2M dollar budget
• Responsible for operation of web site for all users, including prioritization of critical system issuesImplementation Manager (1998-2000)
• Managed custom/implementation development team responsible for creating client specific functionality and solutions
• Coordinated with program management, MIS, and customer service/support teams to ensure client needs were properly addressed