More than 22 years of experience in IT / Communications industry working with multidiciplinar teams in an international multilocated environment, focused in high complexity projects definition, execution and project management, as well as technical problem solving, crisis management and team leading. Currently, running a team of 15 people, highly qualified engineers team, coordinating all the necessary tasks in relation with the Professional Services delivery and consulting in any technical aspect of Communication and Collaboration Services (SIP, Voice Communication platforms, Contact Center, Collaboration tools, Unified Communication solutions, Communication solutions at the Cloud, etc.) for private companies and public administration.Global coordination of the Cloud Professional Services in Mitel-Unify managing the Professional Services portfolio and processes, professional services delivery partnerships and services ramp up for Cloud solutions in Mitel-Unify worldwide. Direct report to the local Mitel-Unify Service Head of Iberia and global report to Mitel-Unify Global Service Head- Professional Services department under the Mitel-Unify Service Line.Coordination and regular exchanges and interactions with the maximum IT responsible at private enterprises and public administration agencies, Global Service Providers sales and service responsibles, (CTO, CIO, IT Managers...) including key projects with different Telco leading companies such as Telefónica, Vodafone, Orange, etc. Regular cooperation with technology partners, specially in relation with Cloud environment under UCaaS, CCaaS and IaaS / PaaS domains . Collaboration with international team leaders regarding communication and collaboration solutions globally in Mitel-UnifyWide experience as a technical trainer and consultant for more than 10 years, including training sessions delivered for international audience. English and Spanish (native).Very interested in key knowledge transfer, professional training management and technical teams building.
Listed skills include Sip, Voip, Ip Routing And Switching, Linux, and 22 others.