Liaise data request needs between Data Analysts and business partners across WellCare for North Carolina.Create reports in Excel and PowerBI from raw data produced by Data Analysts including written analyses.Manage the documentation and recording of team projects and work efforts; assist technical team members with increasing efficiency and standardizing reporting procedures.

Nuclear Application Support Analyst for Duke Energy at their headquarters in Charlotte, NC. Responsibilities include:Collaborating in Agile multi-function teams in an enterprise environment managing the creation, support, enhancement, and retirement of Nuclear applications for Duke Energy's six nuclear power plants across North Carolina. Fostering a professional Agile corporate environment with transparent, timely, and relevant communication including regular stand-ups, Kanban boards, and following Agile software development practices.Resolving tickets and issues with nuclear application front and back ends which includes 24/7 monitoring and support of applications and infrastructure to guarantee a service up-time as close to 100% as possible. Communicating regularly with Business Analysts, Database Admins, Business Owners, Functional Support, and Management in efforts to complete projects or push through enhancements, updates, and bug-fixes for applications or internal systems.Implement new in-house or external applications for supported services including information gathering, liaising with vendors to communicate requirements and impediments, creation of test environments and necessary infrastructure for the application to function (collaborate to complete with Nuclear Database Support Teams), creation of software, UAT, implementation in lower environments before production, installation and configuration of software (also in collaboration with other teams like network infrastructure and database support), and monitoring/support of the application post-implementation.Document technical application information, steps to resolve common issues, and general support documentation for relevant applications.Rigorous training and upholding of general corporate expectations as well as Nuclear compliance and best-practices for software implementation including supporting SSIS and PADS applications.

• Provide IT MSP services in a team setting to client businesses on-site and remotely performing network, server, and workstation administration in a variety of environments; services involve auditing, planning, consultation, solution building, monitoring, help desk support, and technology implementation (hardware and software) and maintenance.• Windows Server administration (2008-2016) Active Directory DS, file sharing, VPN, backup, virtualization of services and management of those VMs (Hyper-V/VMware), and maintenance.• Oversee clients and computers using RMM including patch management, remote software installation/removal, monitoring security and AV, and remote desktop access for maintenance and support.• Manage and troubleshoot a variety of technology solutions, software and hardware, such as Windows OS, MS Office/Office 365, G Suite Sync, backup (Veeam, SolarWinds Backup, Carbon Copy Cloner), Cisco Meraki (firewall, switches, APs), PowerShell, SQL, Linux.

• Manage a pool facility and staff including lifeguards, slide operators, and concession stand employees. Includes being sufficiently trained and certified in all tasks managed including Red Cross Lifeguarding.• Facilitate employee and patron relations regarding delegation and oversight of assigned tasks, general attitude and professionalism of the work environment, incidents, scheduling, and maintenance.• Collaborating with other employees and management staff for the completion of projects, discussing procedures, and trainings.• Managed the handling of all cash transfers and responsible for counting revenues, splitting set petty cash amounts from profits and then entering revenue/profit information into a computer system.

Included guarding up to 1,400 people with extensive training in life guarding, CPR/AED, and first-aid. Enforced polices and regulations as per laws and rules and built professional relationships with managers and co-workers to foster an effective and safe environment.