David Patrick Email & Phone Number

New Zealand

Waikato, New Zealand

Specialist role focussing around implementation, enhancements and development of ServiceNow.

Hamilton, Waikato, New Zealand

Hamilton, New Zealand

Managing network changes, heading responsibility for assurance matters in relation to UFF's Network and Operational data, and systems. With a wide reaching oversight, and primary responsibility for Network Changes, Data Integrity, Service Performance, Operational Systems and Assurance Relative Processes.Key Areas:- Service Performance Analysis- Service Problem Management- Resource Assurance- Data Integrity and Systems SME- Network Change Management- Fault Support- Central Office and Third Party Network Support- Assurance Systems Development- Support the Wider UFF Business

Hamilton, Waikato, New Zealand

Main Responsibilities: - Coordinating the new connections process between contractors and end users.- Answer all customer queries that come in from different channels in a timely manner. - First point of contact for end user faults/issues – analysing and managing to resolution.- Provide a high level of customer service to all UFF customers both internal and external.I was also responsible for:- Creating, and maintaining a digital interaction for the Service Desk teams to store and audit daily tasks.- Implementing new processes that improved efficiency and data accuracy across the company.- Writing and executing new application specific test cases for upcoming software deployments.- Training of new team members within the Service Desk Layer 2 Team.- Amending incorrectly submitted location data on orders, to prevent ongoing inaccuracies with future provisioning.

Hamilton

Ensuring the reliable fix/replacement on customers' computers. Make quotes for customers for new computers, build computers to requirements, and provide a friendly, approachable environment.

Westfield Chartwell

My responsibilities in this job is to ensure the best quality of customer service and food preparation. I will soon be making coffee's as well as having an official barista certificate to show customers that their coffee is being made correctly.

Bachelor'S Degree, Computer Science

Activities and Societies: CS3 Pub Crawl IITP NZ 4 Years of Computer Science studies at Waikato University, with focus set on Networking.

High School, Ncea Level 1, 2 And 3, Ncea Levels 1, 2 And 3. Graduating W/ Honors

Activities and Societies: Peer Tutoring. Physics (NCEA Level 2, and 3) General Science (NCEA Level 3) Digital Computing - Introduction.