➣ Board appointed, to oversee all aspects of Protect My Car’s technology since inception. ➣ Responsible for transposing executive business requirements into end-to-end service solutions with 100% up-time. ➣ Established & managed a cross-functional team (Vice Presidents, Software Developers, Data Engineers, and Project Managers) to create a proprietary CRM/ERP, with applied RAD Agile Methodologies. ➣ Migrated legacy on-site systems to a scalable, cloud-based architecture using both AWS and Azure.➣ Constructed a high availability - always on environment, which eliminated 60K of annual hardware & maintenance budget. ➤ Impacts: • Assisted in taking the company to market in 2018 and successfully achieved acquisition with new private equity firm. • Realized cost savings of over 1.5m annually through development of an industry specific, web- based CRM/ERP application. • Eliminated support payroll by 30% by providing self-service portal options for payments and claims processing. • Increased customer collection & retention rates by 20% by way of empowering employees with access to needed tools as identified by stakeholders. • Reduced internal fulfillment cost by 50% and production time by 4 days by bringing the printing and fulfillment process in-house. • Scaffold and installed the network infrastructure from the ground up. Inclusive of network wiring, switch configuration, servers, and workstations consisting of 400 seats. • Cut initial telephony cost by $360,000 annually by implementing a self-hosted VoIP system during startup.

Assisted in Developing Software for Start-Up Company using ASP.Net C#, and SQL.

Responsible for all aspects of creating an internal web based application using C# .NET with Windows Integration from initial design, to testing and production implementation to maximize efficiencies of all departments with a user base of over 350 persons Creating and maintaining a customer database of over 3 million consumers used for company lead generation to various industries such as auto warranties, home security, and debt consolidationSuccessfully integrated the customer database with a large autodialing platform to automate data loading based on calling list sales conversions using the internal web application Created and automated reporting using SQL Reporting Services and Stored Procedures

Developing web based applications using C# .NET for mortgage related industries within a team environment to provide Software as a Service Tasks included designing UML Diagrams, Wireframes, and SQL database diagrams using MS Visio Worked closely with the team's Graphics Designer to ensure all CSS was cross browser compatibleStrong knowledge of web based client development with Ajax and JavaScript integration for a rich UI design Responsible for integrating with 3rd party providers though XML and WebServices Utilizing best coding practice with Object Oriented Design Strong knowledge of SQL including using and creating stored procedure Experience using LINQ to SQL, and LINQ to XML Recreated existing Classic ASP applications to C#

Working with a team to provide support to over 350 nation wide mortgage lending braches to assist with compliance, accounting, licensing, lender relations, and branch IT support issuesMonitoring branch production and licensing reports to escalate issues when necessaryResponsible for the implementation and initial setup for all employees to the Loan Origination Software Calyx POINT as well as the Point Data Server (PDS)Administering user groups and user access rights to the corporate Point Data Server to ensure each user received proper access to their respective user groups Providing IT support to branch managers and loan originators in setting up email accounts as well as trouble shooting common errors to alleviate work load from our internal IT departmentMaintaining relationships with approved wholesale Account Executives to assist in getting offices singed up with login information for lender sites, as well as access to Emagic, and credit vendor accounts

Supervising a team of 25 to 30 Magazine Subscription Continuation Associates to ensure weekly departmental sales goals and objectives are met Monitoring and coaching associates daily to provide constructive feedback and continuous education to maximize individual sales, and customer service performance, as well as overall productivity Holding daily team meetings to discuss areas of opportunities and to provide the team with motivation through employee recognition and implementation of daily sales performance incentives based upon sales statistics Other responsibilities: controlling an automated dialer to achieve the highest overall departmental efficiency by monitoring the abandon rate to meet regulation requirements, while minimizing the average agent availability timeAdministrative duties: assisting in recruiting associates internally to meet departmental headcount and scheduling requirements; working with management to develop ways to improve sales conversion on existing up-sell programsReviewing daily sales quality reports with associates, documenting associate's attendance, and implementation of disciplinary action when necessary

Maximizing company profit by making decisions based upon real time displays and reports, allocating call volume to multiple outsourcing partners, insuring inbound calls are answered within a five second ASA Changing screen scripts that determine where a call is transferred based on call qualifications Deciding when to send employees home based on low inbound call volume or below average sales statistics Other responsibilities include controlling outbound calling dialers for the Customer Collections Department, adjusting intra-day performance staffing report to reflect correction for absent employees, and running reports using Microsoft Access and Excel for managers, directors, and executives on an hourly basis

Scanning and indexing stock transaction records and related documents for storage to an optical disk system Other responsibilities include storing documents from canceled accounts to an archive system and reviewing daily Crystal Reports to ensure that the systems were error free

Taking inbound sweepstakes calls and selling magazines to the sweepstakes callersAssisting in supervision of a team of 15 Telecom agents