David P. Email & Phone Number

Mount Vernon, Seattle, US

St. Petersburg, US

• ➣ Board appointed, to oversee all aspects of Protect My Car’s technology since inception. ➣ Responsible for transposing executive business requirements into end-to-end service solutions with 100% up-time. ➣ Established.
• Assisted in taking the company to market in 2018 and successfully achieved acquisition with new private equity firm.
• Realized cost savings of over 1.5m annually through development of an industry specific, web- based CRM/ERP application.
• Eliminated support payroll by 30% by providing self-service portal options for payments and claims processing.
• Increased customer collection & retention rates by 20% by way of empowering employees with access to needed tools as identified by stakeholders.
• Reduced internal fulfillment cost by 50% and production time by 4 days by bringing the printing and fulfillment process in-house.

Assisted in Developing Software for Start-Up Company using ASP.Net C#, and SQL.

Responsible for all aspects of creating an internal web based application using C#.NET with Windows Integration from initial design, to testing and production implementation to maximize efficiencies of all departments with a user base of over 350 persons Creating and maintaining a customer database of over 3 million consumers used for company lead.

Developing web based applications using C#.NET for mortgage related industries within a team environment to provide Software as a Service Tasks included designing UML Diagrams, Wireframes, and SQL database diagrams using MS Visio Worked closely with the team's Graphics Designer to ensure all CSS was cross browser compatibleStrong knowledge of web based.

US

Working with a team to provide support to over 350 nation wide mortgage lending braches to assist with compliance, accounting, licensing, lender relations, and branch IT support issuesMonitoring branch production and licensing reports to escalate issues when necessaryResponsible for the implementation and initial setup for all employees to the Loan.

US

Supervising a team of 25 to 30 Magazine Subscription Continuation Associates to ensure weekly departmental sales goals and objectives are met Monitoring and coaching associates daily to provide constructive feedback and continuous education to maximize individual sales, and customer service performance, as well as overall productivity Holding daily team.

US

Maximizing company profit by making decisions based upon real time displays and reports, allocating call volume to multiple outsourcing partners, insuring inbound calls are answered within a five second ASA Changing screen scripts that determine where a call is transferred based on call qualifications Deciding when to send employees home based on low.

Scanning and indexing stock transaction records and related documents for storage to an optical disk system Other responsibilities include storing documents from canceled accounts to an archive system and reviewing daily Crystal Reports to ensure that the systems were error free

Taking inbound sweepstakes calls and selling magazines to the sweepstakes callersAssisting in supervision of a team of 15 Telecom agents