Founder David Payette’s first-hand experience behind the scenes at Apple and user-friendly, down-to-earth style of writing have empowered and inspired millions of readers to solve frustrating problems with their iPhones, iPads, Macs, and other devices. Over 5 million people visited payetteforward.com in the first week of February 2014 after David's article, “Why Does My iPhone Battery Die So Fast?” went viral on Facebook. His articles have been shared over 1 million times across social media channels and consistently rank #1 in Google organic search results for a variety of popular search terms.

Diagnoses and repairs mobile devices. Leverages customer concerns into opportunities to strengthen brand relationship and increase post-purchase satisfaction. Leads hour-long personal training sessions for owners of products in this technological environment of savvy product lines. Works as part of a 120-person team.• Partnered with leadership to address heavy demand for in-store service and support; developed new strategies resulting in quantifiable increases in customer satisfaction metrics.• Spearheaded new initiative to increase communication between employees, resulting in increased team morale and productivity.• Advocated for expansion of training resources on behalf of visually-impaired customer through direct contact with Apple Corporate accessibility team.

Developed expert-level knowledge of innovative product line consisting of computers, mobile devices, software, and accessories. Inspired customers through live-demonstrations of products; sold features and benefits based on individual wants and needs. Led hands-on consumer workshops for potential buyers of products. Maintained excellent sales numbers and consistently exceeded company metrics. • Recognized as leader of peers: promoted within 5 months.

• Extensive experience as a freelance professional pianist and private music instructor in New York, Boston, and throughout the tri-state area. • Develops web sites and provides graphic design services for the promotion of local musicians. • Composes vocal and instrumental arrangements for various ensembles. • Professionally records and edits music for commercial release.