David Payton Email and Phone Number

Consult small and medium size business focused on the merchant experience. Provide payment processing solutions, detailed reporting, payroll, inventory options and secured methods of payment, etc. to overall enhance their business and day to day operations.

Manage portfolio of high volume merchants focused on the merchant experience, payment processing and software integration, and negotiating contracts and pricing with a total sales volume more than $600 million and $2 million in net revenue. • Review interchange pricing/fees and updates with payment brands. Forecast and budget sales volume and net revenue quarterly and annually • Serve as a trusted advisor, leveraging expert knowledge, to recommend and promote Merchant Service’s solutions to clients and prospects • Manage accounts to achieve monthly production goals based on trending and historical data • Set merchant expectations by communicating upfront timelines and deliverables• Protect the firm by applying sound risk management protocols and adhering to regulatory requirements• Built strong relationships with clients and internal partners by negotiating pricing and terms of contract• Identifies root cause and drives business results in alignment with strategic objectives • Sells value-added products or services to existing accounts

Managed a group comprised of 15 Relationship Managers and Relationship Coordinators. Developed the skills of the agents through a combination of goal-setting, delegation, coaching, counseling and performance management. • Implemented Quality Management enhancements and Production to drive better performance• Set monthly production goals based on trending and historical data • Ensured compliance with department, investor and regulatory rules, and department Service Level Agreements, including in response to customer inquiries regarding mortgage defaults and loss mitigation options• Participated in senior management strategy meetings and provided input into capacity planning along with updates on performance and productivity results• Partnered to develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals• Led projects & teams (pilot to production) for Streamline offers. • Able to communicate effectively to an audience including all levels of leadership and external customers/auditors