David Peacock Email & Phone Number

Franklin, Tn, Us

Nashville, Tn, Us

Brentwood, Tennessee, Us

Nashville, Tn, Us

Nashville, Tennessee, Us

Franklin, Tennessee, Us

Lead and manage the IT team for the four companies of Diakonia group for IT support. Provide Level III administration and support for end-user and server environments including root cause analysis and resolution. Work jointly with vendors and partners to escalate issues and resolve complex problems. Manage the IT support team to complete projects, tickets and other tasks in a timely manner. Design and implemented the re-fresh of the virtual environments – host, storage and backup. Manage licensing and asset inventory and spending. Mentor, manage and provide guidance to junior members of the team. Develop, document, and maintain policies, procedures and team member training plans for network security, system administration and appropriate use.

Nashville, Tn, Us

Providing day-to-day operational support for Windows 2008/2012 Servers, Backups, Monitoring, Patches and other network infrastructure. Coordinate & Implement Patching & Updating efforts of corporate servers, to bring Nessus & SCCM into compliance with corporate security standards. Research, Evaluate, & Recommend replacement product for current O365 Backup solution. Design, Initiate & Manage E-Discovery Retrieval for corporate legal team.

Develop, plan and design network and server implementations and changes to support all business systems and applications, & Monitor availability of network and server resources and responds to problems and issues. Coordinate with the applications development staff on development, testing, and deployment. Maintain complete documentation of the network and server resources. Coordinate with external consulting and technical resources, & Provide second level Service Desk support as needed, including participation in on call schedule.

Troubleshoot & Repair issues associated with SCCM, & the WSUS Servers. Additional tasks are to provide insight into current state of the Deployable OS Images, & create new Images.

Troubleshoot & Repair issues associated with Active Directory, Group Policy, WSUS Server, & the ESET Remote Administrator Server. Additional tasks are to provide insight into current state of the VMware Infrastructure, and inventory all objects on the network.

Nashville, Tn, Us

Develop understanding of all supported applications. Identify Application requirements, and make necessary engineering calculations to support Infrastructure selection/recommendation. Provides input to product feature enhancements and process improvements. Identify and provide reliable solutions for all technical issues for Production Applications.

Pittsburgh, Pa, Us

Responsible for successful implementation and administration of Windows, VMware, Storage, and Network Technologies. Work closely with Project Management, Networking, Cloud, and Service teams on analysis, specification, implementation and support for these technologies

Atlanta, Ga, Us

Maintain 24x7 global system analysis of Break-fix issues for PPG’s mission critical platforms on all manner of servers, telecommunication equipment, and backup technologies in a diverse and always changing globe spanning network. Provide Level 2/3 Support for over 15 different Level 3 Teams, along with over 5,000 virtual & physical servers, 400 Sites, in 70 Different Countries. Extensive Enterprise Backup Management through HP Data Protector, Avamar, and EMC Replication Management. Troubleshooting within the HP OM Alerting system, & Microsoft System Center Operations Manager (SCOM) Initiate and Coordinate rapid hardware replacements globally. Experienced in working within the VMware INFRA Ticketing System. Platforms supported include Windows 2003/2008/R2 server, HPUX, Unix, Linux, Cisco Routers and Switches, EMC, HP Superdome, Dell Server Hardware, Data Protector, Avamar, SCOM, INFRA, etc.

Pittsburgh, Pa, Us

Deploy, maintain, support and upgrade servers, desktop & laptop PCs, networking hardware, applications, and distributed printers. Responsible for troubleshooting issues on the LAN, WAN, and WLAN. Tested and evaluated network systems to eliminate problems and make improvements. Provided technical support and guidance to users for all LAN-based and non LAN-based applications. Designed, Planned, and Implemented Corporate Server migration to a VMware virtualized environment. Implemented corporate email migration from Exchange 2003 to Exchange 2010, and Exchange 2010 to an Office 365 Hybrid configuration. Assisted in the implementation of a Cisco VOIP phone system. Responsible for 4 Sites in the U.S., and 3 Site in China. Experienced in a wide variety of complex IT concepts, practices, and procedures including VPN, Data Storage, Network Security, and Server/PC Virtualization. Developed working knowledge of Linux-based Systems, in support of an Oracle-on-Linux ERP System. Extensive experience in integrating Terminal Services capability globally in a Server 2003 R2 Network environment.

Pittsburgh, Pennsylvania, Us

Managed the deployment, maintenance, support and upgrade of servers, desktop & laptop PCs, networking hardware, applications, and distributed printers. Developed and maintained all systems, applications, security, and network configurations. Responsible for troubleshooting issues on the LAN, WAN, and WLAN, as well as VOIP system. Created and maintained a disaster recovery plan. Tested and evaluated network systems to eliminate problems and make improvements. Provided technical support and guidance to users for all LAN-based and non LAN-based applications. Managed the operations of the IT procurement and inventory management function including the maintenance of records/databases containing information regarding licenses, warranties, and service agreements for all hardware and software. Minimized organizational cost through PC standardization and tracking. Responsible for 3 Sites in the U.S., 1 Site in Sweden, and over 50 Remote Users throughout North America. Experienced in a wide variety of complex IT concepts, practices, and procedures including VPN, RAID, Network Security, Sarb/Ox, and Server/PC Virtualization.• Migrated Division Server Network from Novell to Microsoft Server 2003 R2. • Assisted in the Corporate Email Migration from Groupwise to Exchange. • Assisted in the implementation and troubleshooting of a new VOIP Phone system for the Division.

Accountable for customer sales and service resulting in the expansion of The Chamber’s membership base. Coordinated and administered membership drives, member receptions, and other member-focused events. Additional responsibilities included serving as Manager of MIS. Accountable for design and operation of The Chamber’s website which contained in excess of 4,500 active pages. Developed and implemented marketing programs designed to increase awareness of the Internet and participation in The Chamber’s other preferred provider programs.• Analyzed The Chamber’s Computer needs, and designed and implemented a course of action to increase staff productivity, while minimizing work flow disruption. • Developed the Chamber on-line program as a source of new revenue

Chattanooga, Tennessee, Us

Managed the day to day operation of the computer lab PC and server systems for the School of Business. Served as consultant/educator support for the faculty and student body for PC issues, as well as issues with using word processing, spreadsheet, database, statistical, publishing, and presentation software packages. Supervised five employees.

Developed new products and services to make CCC a national provider. Provided marketing and sales support to attract new business. Account Manager for Key customers.• Identified all providers for National Pharmacy Network and assisted in pricing negotiations.• Analyzed competition to develop sales strategies.• Developed evaluation and implementation protocols for the In-plant Pharmacy Program.• Managed corporate request for proposal response program.• Coordinated development of the standard corporate sales proposal.

Ba, Political Science - International Relations

Mba, Marketing & Organizational Mgt.

Hs Diploma, General Studies