David Pead Email and Phone Number

Member of the customer service team delivering an efficient and consistent service from start to finish supported by expertise and enthusiasm.I have excellent pro-active customer service by building relationship with customers and the provision of seamless communications both internally and externally.I’m the customer’s first point of contact providing a welcoming, courteous and helpful service, promoting at all times a positive image of the company.I will ensure customer needs… Show more Member of the customer service team delivering an efficient and consistent service from start to finish supported by expertise and enthusiasm.I have excellent pro-active customer service by building relationship with customers and the provision of seamless communications both internally and externally.I’m the customer’s first point of contact providing a welcoming, courteous and helpful service, promoting at all times a positive image of the company.I will ensure customer needs are met and opportunities maximised, making sure instructions and requests are correctly interpreted and fully “owned” and actioned.I process all customer orders accurately and input into our IT Systems ensuring that all SLA’s are met, up-selling additional products and services where appropriate.I would take ownership for all orders ensuring they are completed on-time and in-full, keeping customers fully informed in a professional and honest manner, enabling them to accommodate any revised service levels where necessary.I would establish and maintain relationships with customers, both internal and external – having good communication channels to ensure staff are aware of any problems and issues.I take responsibility for achieving all individual and team targets, objectives and personal development needsI would provide support to colleagues as and when required Show less

- Provision of administrative support within a busy, fast moving logistics/customer services environment - Supporting other teams within the Customer Care Centre i.e. service engineers, call receipt, contract and invoicing teams, to ensure that service delivery was planned and carried out in accordance with service level agreements- Carrying out tasks, within SAP, Excel and 3rd parties' systems, relating to 3rd party logistics and warehousing, including the booking and monitoring of… Show more - Provision of administrative support within a busy, fast moving logistics/customer services environment - Supporting other teams within the Customer Care Centre i.e. service engineers, call receipt, contract and invoicing teams, to ensure that service delivery was planned and carried out in accordance with service level agreements- Carrying out tasks, within SAP, Excel and 3rd parties' systems, relating to 3rd party logistics and warehousing, including the booking and monitoring of equipment dispatches and returns- Working efficiently with short lead times and high volumes of orders and calls- Administration of instrument movements and returned instruments stock, including its disposal or return to manufacturing in Germany for refurbishment- Liaising with external customers (hospital/surgery staff) regarding deliveries, returns and complaints to ensure customer satisfaction- Ensuring that goods and services provided to the customer were in line with the contract terms - Ensuring that engineers were provided with labels and safety data forms in a timely way- Reporting and monitoring within SAP- Managing weekly calls with a 3rd party logistics company to discuss K.P.I.s and process improvement- Ensuring processes were carried out in line with the agreed audit controls Show less

In my role as a logistics planner for a newly created department within the Sofa Workshop team I am responsible for ensuring customers’ orders are delivered within a given time frame at an appropriate time for the customer whilst ensuring an efficient use of the transport route. This involves liaising with store managers, warehouse managers and customers to create the routes taking into account the needs of the customers and the availability of the stock and transport. I then map out the… Show more In my role as a logistics planner for a newly created department within the Sofa Workshop team I am responsible for ensuring customers’ orders are delivered within a given time frame at an appropriate time for the customer whilst ensuring an efficient use of the transport route. This involves liaising with store managers, warehouse managers and customers to create the routes taking into account the needs of the customers and the availability of the stock and transport. I then map out the routes for the customer postcodes for six workshops – Southampton, Warrington, Greenford, Maidstone, Glasgow and Bristol – making sure the routes are organised so the drivers don’t go over their daily driving hour allowance.Speaking to customers to organise their delivery days and times • Liaising with warehouse managers to make sure we have the sofas in stock • Speaking to the workshops to make sure the customer sofa orders get to the warehouses on time • Liaising with the store managers regarding customer orders • Speaking to the drivers on the day of the deliveries to check if there are any problems on the route • Updating customer details on our systems, checking we have the correct address and phone numbers • Map out routes for deliveries • Scheduling trucks going out of the warehouses working out the distances and allowing a 2 hour time slot for each delivery • Keeping in close contact with our supply chain regarding customer orders • Speaking to customer care and co operating with them to solver customer queries and issues • Organising display sofas to be moved from warehouses to stores or between stores • Speaking to marketing regarding new sofas coming onto the market and ensuring they are on delivery to stores for the launch day Show less

In my role as an Aggregate Planner I am responsible for taking customer orders quickly and efficiently, and ensuring they are delivered in a timely manner. I am responsible for the South Coast and my previous extensive knowledge of the Surrey area has given me a good grounding for this. I enjoy the challenge of busy times and the logistics of organising our hauliers on a daily basis to ensure all orders are carried out to the customers’ satisfaction.My role includes:Management… Show more In my role as an Aggregate Planner I am responsible for taking customer orders quickly and efficiently, and ensuring they are delivered in a timely manner. I am responsible for the South Coast and my previous extensive knowledge of the Surrey area has given me a good grounding for this. I enjoy the challenge of busy times and the logistics of organising our hauliers on a daily basis to ensure all orders are carried out to the customers’ satisfaction.My role includes:Management of orders and servicesEnsuring timely and efficient delivery of orders to customersDaily management of truck and haulier availability in line with given targetsLiaising with customers, colleagues, hauliers, sales managers and drivers, along with concrete plants and internal managementPlanning each day’s work in ExcelManagement of late loads, customer complaints and queries, and any issues with the supply chainWorking proactively to ensure customers’ needs are met Show less

At Surrey I work within a team of six is to organise transport from home to school for over 8,000 children annually. These range from mainstream school children to excluded children from the pupil referral unit. I ensure transport is ordered and provided by a range of external suppliers/operators within the county.My responsibilities also including obtaining tenders from prospective or existing providers to satisfy changing needs and these can be required at any time during the year.… Show more At Surrey I work within a team of six is to organise transport from home to school for over 8,000 children annually. These range from mainstream school children to excluded children from the pupil referral unit. I ensure transport is ordered and provided by a range of external suppliers/operators within the county.My responsibilities also including obtaining tenders from prospective or existing providers to satisfy changing needs and these can be required at any time during the year. I was also responsible for the annual review and evaluation of the forecasted scale of need. This includes forward planning with respect to school leavers and new starters which involves calculating the most cost effective routes for each group and organising appropriate transport for the following academic year.The day to day duties often call for rapid changes and crisis response and in this respect an essential part of my job is to deal quickly with these to ensure continuity. This can be for many reasons for instance, ad hoc issues regarding client needs or supplier failures, a taxi being late or not turning up at all or perhaps children bullying (physical or verbally). There are many other issues that may arise but due to the nature of the work there are by necessity tight deadlines to meet to ensure the safety and security of the pupils I have also attended the equality and diversity course provided by Surrey County Council. In my day to day work I respect people’s beliefs, cultures and disabilities ensuring that everyone is treated the same. This can involve providing larger font for someone who is partially sighted, speaking to a representative when someone has poor or little English, or ensuring that the necessary access is available to people with disabilities ensuring that everyone is treated as an equal, improving services, promoting best practice, striving to close the gap and reduce inequalities in outcomes for people. Show less