David Peasley Email & Phone Number

Addressed customer inquiries and assisted retail clients with a wide variety of telephone, online, and help desk banking applications.Consistently received high scoring call observation assessments, demonstrating an unequivocal commitment to customer service excellence.Assisted Spanish speaking clients.____________________________________________2002 to 2004; Retail Telephone BankerAssisted retail customers with a wide spectrum of telephone banking transactions.Consistently performed in top percentile of team in sales referrals for allied Bankone financial products, resulting in increased revenue for Bankone Corporation.Assisted Spanish speaking customers._________________________________________

Resolved highly complicated, often contentious, urgent travel issues for high end corporate users in bi-lingual escalation unit. The successful resolution of these problems created numerous repeat airline bookings.Selected to join elite group of trainer/facilitators who conducted customer service excellence seminars for TWA front line employees.Regularly published as featured writer in Res Connection, a system wide TWA publication.______________________________________________________________