Act as liaison between managers, executives, users, customers, owners, vendors, and IT specialists. Lead implementation of technological platforms for customers and owners organization. Management of IT solutions, hardware, and software sales (pre-sales, sales, and post-sale).

•Led implementations of technological platforms for financial Institutions in Latino America and the Caribbean. •Acting as IT Manager in someone of them, responsible for day to day IT operations and new project implementations. •Manage details with other technological services vendors by the authority of clients; these include Data Center and cloud services providers, Internet Service Providers, Customer Care Hardware Providers, Core System providers, and database.

•Directed IT Department, reporting to General Manager and Board of Directors.•Performed due diligence regarding the IT state of Banco Caracas, NV acquired by shareholders as a base to establish RIB.•Led implementation of a new IT platform regarding core and peripheral systems, infrastructure, network, and communications.•Led development and launching of RIB’s web page and online banking.

• Responsible for functionality and new developments regarding cash management products and alternative channels such as Online Banking and Automated Teller Machines (ATM’s)• Evaluated ATM’s business model and profitability and developed a plan and course of action to enhance operational and financial performance.• Implemented change of image for Corp Banca and American Express Venezuela web pages and updated content to increase web traffic and improve bank’s positioning on internet.• Upgraded access to internet banking to facilitate end user interaction with the channel.

•Led design development of alternative distribution channels (Online Banking, Virtual Point of Sales, and Convenience Automated Teller Machines).•Created customer and operational support department for Internet Banking.•I've written Product definition documents detailing operational and technical features required to develop functionality, systems interaction, end-user interfaces, and manuals.•Supported business managers in sales of technology-intensive products and coordinated customer implementation of such products.

• Active participation in creating Venezuela’s groundbreaking internet banking platform “Clavenet”; ISO-9002 certified and winner of several national of international awards as best online banking solution.• Developed communication interfaces between online banking and core system.• Developed interfaces between Bank and external parties (clients) to create collection products (National Income Taxes, Custom Taxes, Telephone Companies, Electric Companies). • Implemented Unisys Finesse Branch Platform in 40+ offices.