David Pender Email and Phone Number

Ticket Desk for Qatar Airways, Lufthansa,Air France and KLM

To monitor sales targets and budgets.To train all new staff and up skill trained staff.Liase with marketing department to ensure all offers are current and updated. To ensure ticket, balance and control reports are monitored daily.oversee Customer service via all channels, phones, live chat, email and social media.

Maternity leave cover 6 month contract.To ensure all travel information requested is ,researched & priced in an efficient and timely manner.To ensure accurate bookings of flights, hotels and all other associated products.To contact suppliers to ensure I secured best possible rates.To maintain competence on the basis of continued education and training in my area of responsibiltycontact suppliers to ensure best possible rates.To provide administration supports across the business.To maintain competence on the basis of continued education and training in my area.I worked closely with the roster department on the A330 ,based in Hong Kong. making reservations for Captains and crew for flights their base and for their line training. working on the Amadeus reservation system

I was involved in the set up of the business travel call centre in Dublin. I actively recruited business travel consultants and was involved in their training on the Egencia systems.to oversee the running of different teams for example , The English /French and German speaking teams. Make daily reports and stats for each team member which includes recording the amount of calls, emails answered and closed.

To supervise and coordinate the running of passenger handling activities at check in and boarding gate areas with the aim to achieve on-time departures, whilst following all security guidelines.To take charge and resolve all passenger related problems as they arise, particularly in a disruption situation.To make accurate reports and to note specific problems with passengers, that can be referred to at a later date.Liase with Station control and duty managers with regard to operational problemsUsing my initiative during the day to day operation enduring contingency plans are in place.issue check in and boarding plans for staff for the following week.To handle all customer phone calls and work on the frontline assisting all customer and airlines partners queries.To ensure excellent communication with passengers , particularly in a disruption situation.oversee the running of the ticket desk. issuing new tickets, reissuing tickets for direct customers. Handle all flight disruptions re- booking passenger following all IATA guidelines, handle DBC and INADS and issue refreshment vouchers were necessary.

Sales support to the general public and agency support to the Irish Travel Trade for a number of Airlines including: Lithuanian Airlines, Estonian Air, Phuket Air, Asiana Airlines and Smartwings.