•Presented an actionable plan to Interoperability management to increase the UX maturity within Interoperability •Wrote proposals and usability studies to identify areas of improvement in order to reduce customer installation timelines performed by MEDITECH Interoperability staff•Championed the adoption of Balsamiq within Interoperability Development as a way of soliciting early feedback prior to coding•Used human factors and content strategy to inform the creation of Health Level 7 (HL7) specifications and the documentation of Development guidelines and procedures•Mentored a new designer within Interoperability and created training material for use within my immediate group•Created and facilitated a Service Blueprint workshop as an initiative to promote "big picture" thinking and to reduce the siloed mentality that exists between application teams•Collaborated with other medical software vendors to integrate their workflows with MEDITECH users by evaluating the exchange of data on a transmission and information architecture layer

Medical Interoperability development programmer, responsible for facilitating the flow of administrative, ancillary, clinical, and system information between Meditech’s multiple applications and platforms, trading partners, other vendors, and government agencies.•Reduced the learning curve for understanding Genomics interface design by creating service line blueprints that illustrated the interaction between user touchpoints and backend infrastructure•Identified and documented product risk, user workflows, and back-end design assumptions in Confluence to ensure data quality when developing a solution for reporting Covid-19 Lab results and vaccination data to state agencies•Introduced the concept of collaborative remote workshops and retrospectives using Mural to encourage equal participation between vocal and non-vocal co-workers•Initiated Requirements Analysis with peers, product owners, and stakeholders at the start of each agile sprint to identify the Minimum Viable Product•Collaborated with testers and other developers to create initial screen mock-ups for presentation to stakeholders

Provided customer support for various HIS administrative applications and lead programmer of the Scanning and Archiving Group•Coordinated meetings and workgroup sessions across Development, Implementation, and Client Services divisions to resolve customer pain points and to reduce customer ticket backlogs•Conducted informational sessions and training classes with new hires, “extended hours” staff, and management to improve knowledge and awareness of the product.•Restored consumer confidence with the software by performing data verification and restoration in customers’ LIVE systems.•Supervised staff members and attended customer conference calls when management was unavailable

Performed data analysis and extraction for company-wide marketing and PR efforts•Attended regular meetings with upper management to review monthly direct mailing sales results•Assisted with the compilation of direct mailing lists for prospective customers•Ran statistical analysis on a SQL database system to identify outdated data and potential leads•Assisted in the “refreshment” of a prospect SQL database•Documented internal systematic procedures and processes•Worked with graphic designers in the creation of a non-profit website (http://www.brendansbuddies.com)