I am a seasoned professional with a strong background in IT project management as well as after-sales and technical support. Recognized for demonstrating a natural aptitude for managing and delivering technology solutions across multiple sectors, as well as for effectively resolving a wide range of technical issues and client concerns, I have a verifiable history of contributing directly to the successful completion of multiple projects throughout my career. As such, I have consistently exceeded established goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include IT project management, Windows Server Management, network operations, cybersecurity, relationship management, and technical support. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, organizational skills, as well as technical acumen, team leadership, collaboration, and problem solving to support efficiency and maximum returns. Currently, I am the ICT Operations Engineer with Swisscom AG. Under my leadership, I oversee ICT operations and end-to-end ICT processes. In addition, I liaise with senior leadership, team members, and stakeholders to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver quality results on time and under budget.