Messaging Operations, Disney
CurrentBusiness owner for global message service operations. Provides operational oversight and leadership of all Messaging Services in the Production environment for The Walt Disney Company. Specific focus on operational support of a large Exchange Online environment, Exchange 2013 on-premise environment, management oversight of perimeter/border services, and Lync/Skype for business operation support. Provides technical leadership over outsourcing partners and other technical subject matter experts on all operational activities for maintaining a highly reliable services and service improvement initiatives. Additional focus on restoring service outages and root cause analysis.