David Perry Email and Phone Number
David Perry work email
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David Perry personal email
I lead the Services Australia Customer Insights Library which shares insights and user research with projects to improve customer experience.As a Lead User Researcher, UX SME and Digital Accessibility SME I provide practical solutions for the agency's services with a simple objective: design accessible, useful and usable services which help our customers when they need it most. I have 30 years service with the APS, commencing with Department of Social Security and continuing with Centrelink, the Department of Human Services and Services Australia. My broad experience spans both business and ICT.I passionately believe in designing government services which meet real user needs, reduce the digital divide through accessibility and great UX, maximising opportunities from open government and using insights and analytics to inform user needs and measure performance.Particular career highlights have been:• Finalist - CEO Innovation Challenge• Pinnacle Achievement Winner - Secretary's Award myGov• Hack The Future (Innovation Program)• Awarded the Best Project - Australian Software Testing Awards (ASTA)• Innovation and Better Business in IT Award• Centrelink Board Special Achievement in Testing Award I'm at my best working with our customers, listening to problems and doing my best to solve them. I'm energised working in friendly supportive teams surrounded by brilliant people I can share with and learn from.
Services Australia
View- Website:
- servicesaustralia.gov.au
- Employees:
- 2187
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Customer Insights ManagerServices Australia Mar 2021 - PresentAdelaide, AustraliaI assist the agency to improve customer experience through the sharing of user research and customer insights. I manage the Customer Insights Library, the central collection of all user research, service design, journey maps, customer videos and CX insights.
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Lead User ResearcherServices Australia Jan 2018 - Mar 2021Assistant Director and accredited UX specialist in Research Practice leading a high performing team of user researchers focused on providing deep contextual insights and recommendations to improve customer experience.
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Digital Accessibility And Inclusive DesignAustralian Government Department Of Human Services Oct 2014 - PresentAdelaide, AustraliaAssistant Director for Digital Accessibility, including provision of specialist advice for the Web Content Accessibility Guidelines and mobile accessibility (native and mobile web). Assisting content owners in Services Australia to implement accessible by design techniques for web content.Supporting the agency's digital transformation agenda and strategic alignment to the Australian Government Digital Service Standard. -
Test ManagerAustralian Government Department Of Human Services Jul 2009 - Oct 2014Adelaide, AustraliaAccredited ISTQB Test Manager leading teams of professional test analysts, test designers and automation specialists to design and deliver effective test coverage for critical payments and services.Genesis Programme & Test AutomationSAP CRM & ERP UpgradesPaymentsOnline ClaimsOnline AppointmentsBusiness Integrity
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Manager Systems Support HelpdeskAustralian Government Department Of Human Services Feb 2009 - Jul 2009Manager of the Applications Service Desk providing Level 1 helpdesk services for all DHS internal staff.
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Team Leader Systems Support HelpdeskAustralian Government Department Of Human Services Jul 2005 - Jul 2009Accredited ITIL leading a team of Senior Helpdesk Analysts to provide excellence in helpdesk services for applications including Employment System, Families System & Online Services (customer-facing).
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Systems Support AnalystAustralian Government Department Of Human Services Jul 1998 - Jul 2005Adelaide, AustraliaApplications service desk analyst providing Level 1 helpdesk triage and Incident Management for critical Centrelink mainframe payment systems.
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Customer Service OfficerAustralian Government Department Of Human Services Apr 1994 - Jun 1998Adelaide, AustraliaServing the community by providing advice and assistance with Centrelink payments and services.
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ApprenticeAustralian Government Department Of Human Services Apr 1993 - Mar 1994Adelaide, AustraliaAustralian Public Service apprentice
David Perry Skills
David Perry Education Details
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Cabra Dominican College
Frequently Asked Questions about David Perry
What company does David Perry work for?
David Perry works for Services Australia
What is David Perry's role at the current company?
David Perry's current role is Digital Transformation Executive at Services Australia.
What is David Perry's email address?
David Perry's email address is da****@****.gov.au
What schools did David Perry attend?
David Perry attended Cabra Dominican College.
What are some of David Perry's interests?
David Perry has interest in Social Services, Children, Mobile, Gaming, Science And Technology, Disaster And Humanitarian Relief, Digital Photography, New Tech, Fishing.
What skills is David Perry known for?
David Perry has skills like Testing, Stakeholder Management, Requirements Analysis, Government, Test Automation, Accessibility, Mobile Devices, Agile Methodologies, Management, Sdlc, Itil, Policy.
Who are David Perry's colleagues?
David Perry's colleagues are Hasibullah Shaghasy, Muhammad Nasir, Be(Electrical), Mba(Hrm), Pmp, Psm, Itil, Ajit Rathod, Paramjeet Kaur, Jessica V., Prakash Mopuri, Ted Luo.
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David Perry
Melbourne, Vic -
1adam.com.au -
David Perry
Greater Perth Area -
1ac.edu.au2 +614129XXXXX
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2bionicear.org, observant.net
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