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David Perry is listed as Customer Insights Manager at Services Australia, a with 2187 employees, based in Adelaide, South Australia, Australia. AeroLeads shows a work email signal at humanservices.gov.au and a matched LinkedIn profile for David Perry.
David Perry previously worked as Lead User Researcher at Services Australia and Digital Accessibility and Inclusive Design at Australian Government Department Of Human Services. David Perry studied at Cabra Dominican College.
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AeroLeads found 1 current-domain work email signal for David Perry. Compare company email patterns before reaching out.
I lead the Services Australia Customer Insights Library which shares insights and user research with projects to improve customer experience.As a Lead User Researcher, UX SME and Digital Accessibility SME I provide practical solutions for the agency's services with a simple objective: design accessible, useful and usable services which help our customers when they need it most. I have 30 years service with the APS, commencing with Department of Social Security and continuing with Centrelink, the Department of Human Services and Services Australia. My broad experience spans both business and ICT.I passionately believe in designing government services which meet real user needs, reduce the digital divide through accessibility and great UX, maximising opportunities from open government and using insights and analytics to inform user needs and measure performance.Particular career highlights have been:• Finalist - CEO Innovation Challenge• Pinnacle Achievement Winner - Secretary's Award myGov• Hack The Future (Innovation Program)• Awarded the Best Project - Australian Software Testing Awards (ASTA)• Innovation and Better Business in IT Award• Centrelink Board Special Achievement in Testing Award I'm at my best working with our customers, listening to problems and doing my best to solve them. I'm energised working in friendly supportive teams surrounded by brilliant people I can share with and learn from.
Listed skills include Testing, Stakeholder Management, Requirements Analysis, Government, and 26 others.
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Adelaide, Australia
I assist the agency to improve customer experience through the sharing of user research and customer insights. I manage the Customer Insights Library, the central collection of all user research, service design, journey maps, customer videos and CX insights.
Assistant Director and accredited UX specialist in Research Practice leading a high performing team of user researchers focused on providing deep contextual insights and recommendations to improve customer experience.
Adelaide, Australia
Assistant Director for Digital Accessibility, including provision of specialist advice for the Web Content Accessibility Guidelines and mobile accessibility (native and mobile web). Assisting content owners in Services Australia to implement accessible by design techniques for web content.Supporting the agency's digital transformation agenda and strategic alignment to the Australian Government Digital Service Standard.
Adelaide, Australia
Accredited ISTQB Test Manager leading teams of professional test analysts, test designers and automation specialists to design and deliver effective test coverage for critical payments and services.Genesis Programme & Test AutomationSAP CRM & ERP UpgradesPaymentsOnline ClaimsOnline AppointmentsBusiness Integrity
Manager of the Applications Service Desk providing Level 1 helpdesk services for all DHS internal staff.
Accredited ITIL leading a team of Senior Helpdesk Analysts to provide excellence in helpdesk services for applications including Employment System, Families System & Online Services (customer-facing).
Adelaide, Australia
Applications service desk analyst providing Level 1 helpdesk triage and Incident Management for critical Centrelink mainframe payment systems.
Adelaide, Australia
Serving the community by providing advice and assistance with Centrelink payments and services.
Adelaide, Australia
Australian Public Service apprentice
Other employees you can reach at servicesaustralia.gov.au. View company contacts for 2187 employees →
Sean Lofts
Colleague at Services AustraliaSunshine Coast, Queensland, Australia
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Jason Shepherdson
Colleague at Services AustraliaGreater Adelaide Area, Australia
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Karthik Ram Dasari
Colleague at Services AustraliaGreenvale, Victoria, Australia
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Olivia Hawke
Colleague at Services AustraliaHobart, Tasmania, Australia
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Stacey Weightman
Colleague at Services AustraliaGold Coast, Queensland, Australia
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Nyree Robinson
Colleague at Services AustraliaFrewville, South Australia, Australia
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Amber Lichtendonk
Colleague at Services AustraliaHobart, Tasmania, Australia
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Shefali Patel
Colleague at Services AustraliaAustralia
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Joanne Tan
Colleague at Services AustraliaGreater Melbourne Area, Australia
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Ian Tran
Colleague at Services AustraliaBroadmeadows, Victoria, Australia
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Quick answers generated from the profile data available on this page.
David Perry works for Services Australia.
David Perry is listed as Customer Insights Manager at Services Australia.
AeroLeads has found 1 work email signal at @humanservices.gov.au for David Perry at Services Australia.
David Perry is based in Adelaide, South Australia, Australia while working with Services Australia.
David Perry has worked for Services Australia and Australian Government Department Of Human Services.
David Perry's colleagues at Services Australia include Sean Lofts, Jason Shepherdson, Karthik Ram Dasari, Olivia Hawke, and Stacey Weightman.
You can use AeroLeads to view verified contact signals for David Perry at Services Australia, including work email, phone, and LinkedIn data when available.
David Perry studied at Cabra Dominican College.
David Perry is listed with skills including Testing, Stakeholder Management, Requirements Analysis, Government, Test Automation, Accessibility, Mobile Devices, and Agile Methodologies.
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