David Pethers Email & Phone Number

Crawley, England, United Kingdom

• Providing information to employers regarding their occupational pension schemes and resolving and finding solutions for issues that clients may be facing • Assisting Financial Advisors, Accountants, Bookkeepers and Payroll providers to set up AE pension schemes • Taking ownership of daily projects and responsibilities like ensuring to cover in the absence of management and making sure staff are advised of their daily duties • Reporting back to senior management and business analysts regarding the “new born campaign” which involved contacting employers on behalf of the company to assist them in setting up and providing them with detailed information regarding our pension scheme • Training staff on new products we are introducing and putting together a power point presentation to do this, for example a new incentive for the employee of the month that I put together and received employee engagement too • Involvement and later managing an ESU Drop out programme to increase the number of Employers who have not completed the sign-up process with our pension scheme and assist them in understanding how the scheme works, how the law behind pensions works and also how to correctly sign up with us • Helping customers set up an online account so they can view and manage their pension fund • Managing clients accounts and keeping them up to date with any new or future products/changes, conversing around annual management charges and the effect it may cause and promoting our current products to those it will help and make more efficient • Outbound calls to prospective clients who are with competitors to win their business

County Oak, Crawley, West Sussex

I work as a team leader in a call centre, managing a job scheduling team of 16 staff, my roles include:• Managing my teams annual leave• Motivating the team to achieve their targets, which result in them earning commission • Putting together plans to improve the productivity of the team• Conducting yearly appraisals and weekly one to ones• Running team meetings• Work scheduling that improves employee performance and reduces absenteeism• Taking incoming calls from customers and engineers in regards to home emergency policiesMade redundant in November 2016

Crawley, West Sussex

At Tesco Clubcard I worked as a manger of a team of 16 call centre staff, my roles included:• Taking escalated calls from customers• Putting together compensation packages for customers• Timekeeping for all staff• Undertaking return to work interviews with team members returning from sickness absence• Making sure all work and daily duties are processed on time• Motivating and developing individual members of the team to achieve team success, including floor walking, 1 -2- 1 sessions and team incentives• Monthly presentations, using powerpoint• Making sure breaks and lunches are taken at certain times, leaving enough staff to cover the phone calls we receive• Looking at IDP’s daily and making sure we have enough staff on the phones to cover the calls• Recruiting new staff and conducting interviews, face to face and by phone, also recruiting temporary members of staff from local agencies to cover our busy mailing periods• Replying to customer emails that need a little more attention and information• Training new starters on all aspects of work and putting together a 52 week planner• Skilled in word, excel and powerpoint• Communicating with other areas of the company and helping to decide what offers and promotions would be popular with customers• Keeping staff retention figures high• Helping influence change• Planning morale building team days out• Being pro active in regards to trends or problemsMade redundant Aug 2015

Uk

• Site tacker• Dry Walling• Plaster boarding• Putting up metal fixtures for ceilings

Crawley

• Answering phone calls and emails from clients• Selling printing solutions for HP Laser jet printers• Programming hardware chips for HP printers