I collaborate with business and IT professionals on IT support challenges; application maintenance and enhancements; and the discovery, design, procurement and implementation of information technology and business processes to achieve extraordinary business performance.I have tangible work experience across the SDLC.A previous manager once referred to me as a 'digger'. When pursuing production support root causes, application solutions, process and data flow designs and business process enhancements I strive to facilitate management and team comprehension of challenges and opportunities through research, modeling, prototyping, gap analyses, business and functional requirement documentation, COO and ROI analyses, user documentation, training, facilitated team meetings and JAD sessions.
Listed skills include It Solutions Analysis, Work And Data Flow Modeling, It Service Desk And Asset Management, Business Process Analysis And Reengneering, and 12 others.