David Pharr Email & Phone Number

Charlotte, Nc

Manage DHCP Server settings including creating and modifying DHCP scope options and reservationsCreate and manage internal and external DNS zones including DNS Host, MX and SIP records using Microsoft DNS Server and IBM Infoblox appliancesPerform server patching of Device Collections using System Center Configuration Manager 2012 R2 and WSUS Servers across multiple Active Directory forests and domainsManage Active Directory user, group and service accounts across multiple Active… Show more Manage DHCP Server settings including creating and modifying DHCP scope options and reservationsCreate and manage internal and external DNS zones including DNS Host, MX and SIP records using Microsoft DNS Server and IBM Infoblox appliancesPerform server patching of Device Collections using System Center Configuration Manager 2012 R2 and WSUS Servers across multiple Active Directory forests and domainsManage Active Directory user, group and service accounts across multiple Active Directory forests and domainsManage Windows Server Systems NTFS and Share file and folder permissionsUse VMWare Vsphere VCenter to create snapshots and manage Windows Server systemsAdd user accounts and assign access via AD Manager Plus applicationManage Portal Admin access via Active Directory group assignmentAdd and update Configuration Items in CMDB via ConnectNow ticketing systemCreate and manage Request Items and Change Requests for Windows Server system changes to production, stage and development systems via ConnectNow ticketing systemUtilize Dell ChangeAuditor and Microsoft Account Lockout tools to troubleshoot user account lockouts and identify the originating cause of improper credentialsCollaborate with application teams to implement Distributed File System shared foldersParticipate in Windows Server Support Team 24x7 oncall rotation to assist with troubleshooting Priority 1 and Priority 2 Major Incidents Show less

Charlotte, North Carolina

Enterprise and Architecture Team/IBM Server Team•Utilized VMWare VSphere 5.3 to create Windows Server 2012 virtual jump servers for PCI environment.•Served as dedicated project engineer for CDE Remediation Project performing after-hours migration of Windows Servers, Windows 7 workstations and Windows Embedded registers to a secure CDE vlan at approximately 300 Belk stores to protect confidential cardholder data.•Performed Active Directory account lockout troubleshooting including… Show more Enterprise and Architecture Team/IBM Server Team•Utilized VMWare VSphere 5.3 to create Windows Server 2012 virtual jump servers for PCI environment.•Served as dedicated project engineer for CDE Remediation Project performing after-hours migration of Windows Servers, Windows 7 workstations and Windows Embedded registers to a secure CDE vlan at approximately 300 Belk stores to protect confidential cardholder data.•Performed Active Directory account lockout troubleshooting including filtering Domain Controller security logs to identify source to prevent future account lockouts.•Used tools such as nslookup, ping and ipconfig to troubleshoot computer name resolution issues.•Disabled, moved and deleted Active Directory computer and user accounts as needed.•Installed ThinPrint service on Belk store servers and configure Thinprint printers on Windows Server 2008 Print Server.•Statically configured TCPIP settings including DNS Server, Default Gateway and WINS for network adapters and RSA adapters for store servers and workstations.•Pre-configured Active Directory computer accounts in appropriate OUs to ensure proper group policies are applied when servers are joined to the domain.•Managed and maintained Windows Server systems, workstations, printers and store kiosks.•Wiped data drives and update configuration database for decommissioned servers.•Created incident tickets for tracking and managing Windows Server system issues.•Installed and configured EMC Autostart clustering software used to manage store POS resources.•Created and submitted firewall rules to manage connectivity from Belk environment to secure PCI vlans.•Created Windows Server system lockdown policies using Security Configuration Manager to further secure PCI data.•Participated in IBM Server Team on-call rotation.•Researched, tested, installed and configured hot virtual keyboard software used to manage store kiosks. Show less

Charlotte, North Carolina

Wintel Services Team•Performed operational, maintenance and problem resolution for Windows Server systems.•Deployed HP Server Automation (HPSA) Agents to replace System Center Configuration Manager (SCCM) Agents for management of Windows Server operating systems.•Managed manual patching of Windows Server systems using SCCM, HPSA and WSUS.•Performed operating system installations and server decommissions. •Utilized operating system baseline and health check security scans to… Show more Wintel Services Team•Performed operational, maintenance and problem resolution for Windows Server systems.•Deployed HP Server Automation (HPSA) Agents to replace System Center Configuration Manager (SCCM) Agents for management of Windows Server operating systems.•Managed manual patching of Windows Server systems using SCCM, HPSA and WSUS.•Performed operating system installations and server decommissions. •Utilized operating system baseline and health check security scans to identify folder and group access violations.•Remediated server folder permissions and terminal server access.•Performed build operational quality assurance to ensure servers passed 20-item check list required for Operational Certification. Show less

Morrisville, North Carolina

Windows Production Services, Technical Team Lead• Managed a team of eight administrators responsible for the global support and maintenance of 20,000 physical and VMware virtual servers with a primary focus on incident resolution and problem management.• Supported and maintained Windows and ESX Production, UAT and Development servers.• Collaborated with the SQL Server team to verify cluster status and bring cluster resources online.• Added user accounts to appropriate Active… Show more Windows Production Services, Technical Team Lead• Managed a team of eight administrators responsible for the global support and maintenance of 20,000 physical and VMware virtual servers with a primary focus on incident resolution and problem management.• Supported and maintained Windows and ESX Production, UAT and Development servers.• Collaborated with the SQL Server team to verify cluster status and bring cluster resources online.• Added user accounts to appropriate Active Directory security groups to provide necessary permissions.• Balanced ESX host resources using Live Migration to move virtual machines to underutilized ESX hosts.• Provided diagnostic support and assisted vendors in troubleshooting failed components within HP, Dell and IBM systems.• Responded to Windows Server and VMware VSphere environment alerts.• Utilized Remedy incident management system to manage daily production, UAT and development incidents.• Worked with application teams and distributed operations support teams to determine root cause analysis and establish long-term resolutions via the internal Problem Tracking System.• Completed approved RFCs to implement production changes.• Assisted with escalations and incident management including post incident reporting. Show less

Charlotte, North Carolina

• Team Lead for both the Windows Server Security Engineering Team and the TEKsystems Gateway Village Site Contractors Virtual Team. Responsibilities included managing team of 7 Security Engineering consultants, interviewing potential candidates, on-boarding new personnel and monitoring and tracking team progress.• Served as Subject Matter Expert in the review, collaboration and publication of the Windows Server 2008 Security Baseline.• Assisted in developing the Business Requirements… Show more • Team Lead for both the Windows Server Security Engineering Team and the TEKsystems Gateway Village Site Contractors Virtual Team. Responsibilities included managing team of 7 Security Engineering consultants, interviewing potential candidates, on-boarding new personnel and monitoring and tracking team progress.• Served as Subject Matter Expert in the review, collaboration and publication of the Windows Server 2008 Security Baseline.• Assisted in developing the Business Requirements Document for the Windows Server Admin Governance Project.• Collected Requests for Information from vendor candidates to determine eligibility to participate in vendor proposals.• Coordinated Requests for Proposals from selected vendors participated in vendor selection for the Windows Server Admin Governance Project.• Installed Hitachi ID Privileged Access Manager (HiPAM) software for Dev, UAT and Production environments and managed Active Directory permissions for HiPAM service accounts and team members.• Worked with Firewall Security Engineering team to expedite the implementation of firewall rules for DMZ proxy servers.• Configured HiPAM to incorporate selected managed server accounts and managed system accounts. • Worked with Senior LOB Managers to determine list of approved requesters, approvers and parameters surrounding permission workflows for managed system account selection.• Created customized End User documentation for on-boarding early adopters for HiPAM application.• Requested and installed SSL certificates and certificate chain for HiPAM Web servers to the enrollment workstation.• Exported certificates with private keys from enrollment workstation to HiPAM Web servers and bound certificates to the Internet Information Server 7 Default Web Site to utilize HTTPS protocol. Show less

Matthews, Nc

• Designed the corporate datacenter Hyper-V host environment.• Served as Systems Architect and Project Manager during the Hyper-V Disaster Recovery Design Engagement with Consulting Partner Sogeti, LLC. Acted as liaison with internal Infrastructure teams and worked with the Sogeti Architect to develop the final Architectural Design.• Implemented Windows Server 2008 R2 Hyper-V as the corporate virtualization platform, increasing Hyper-V virtualization to 40% of all Windows server… Show more • Designed the corporate datacenter Hyper-V host environment.• Served as Systems Architect and Project Manager during the Hyper-V Disaster Recovery Design Engagement with Consulting Partner Sogeti, LLC. Acted as liaison with internal Infrastructure teams and worked with the Sogeti Architect to develop the final Architectural Design.• Implemented Windows Server 2008 R2 Hyper-V as the corporate virtualization platform, increasing Hyper-V virtualization to 40% of all Windows server platforms.• Negotiated the purchase of System Center Enterprise Management Suite.• Implemented System Center VMM 2008 R2 and Operations Manager 2007 R2 as the centralized management tools for Windows servers.• Managed the Microsoft Windows Server, SharePoint and Exchange Server environments.• Developed team training schedule and tracked individual progress to improve personnel technical skills.• Convinced IT management to purchase a Microsoft Enterprise Support Agreement.• Acted as Customer Service Manager for Microsoft Premier contract. Worked with Technical Account Manager to coordinate technical support offerings, training workshops, onsite visits, and technical conferences.• Created and managed DHCP scopes. • Partnered with the Architecture and Engineering team to develop both an Operating System Strategy and Server Virtualization Strategy that became corporate policies.• Scheduled a System Center Architectural Design Session at the Microsoft Technical Center in Alpharetta, GA.• Demonstrated the technical benefits of internal corporate self-study training videos leading to the purchase of a CBTNuggets Archive Server.• Developed Active Directory System State Backup schedule to ensure 3 years of Active Directory database backups• Established a corporate patch management program, leveraging System Center Configuration Manager and Windows Server Update Services to patch the servers.• Performed as local Subject Matter Expert for Active Directory issues. Show less

Charlotte, North Carolina

• Provided tier3 technical troubleshooting to Microsoft Premier Customers for Active Directory deployment, configuration and administration.• Acted as the Active Directory technical resource during an Exchange Server Remote On-Site Services visit.• Exceeded the stretch customer satisfaction goal for each of the 4 years the metric was measured.• Created internal Solution Objects for issues that were not currently documented in Microsoft Knowledge Base articles. • Participated in… Show more • Provided tier3 technical troubleshooting to Microsoft Premier Customers for Active Directory deployment, configuration and administration.• Acted as the Active Directory technical resource during an Exchange Server Remote On-Site Services visit.• Exceeded the stretch customer satisfaction goal for each of the 4 years the metric was measured.• Created internal Solution Objects for issues that were not currently documented in Microsoft Knowledge Base articles. • Participated in KB bashes providing technical reviews of potential knowledge base articles prior to approval. • Performed as liaison between the Windows Product Group and Product Support Services for the development and performance of Windows ME Printing and Windows Image Acquisition features.• Tracked software bug reports and analyzed data for trends to ensure software bugs were properly tracked and resolved prior to product release. • Participated in Product War Room meetings to prioritize software bug fixes.• Served as contact point to beta customer newsgroups for both the Printing and the Windows Image Acquisition products, providing updates and status of fixes for submitted bug reports. • Monitored consumer software testing where various beta builds of the product were tested by external customers for usability, features and product feedback.• Tested weekly product builds to assist with installation, performance and uninstall issues of printers and digital imaging products.• Attended component/product bug RAID triages for bugs resolved as POSTPONED, WON'T FIX, and BY DESIGN. Made sure that the Windows Product Group understood the impact of these issues and ensured that those that affected product supportability were properly documented with an appropriate Knowledge Base article. Show less

Marietta, Ga

• Provided frontline support for end-user issues relating to Windows NT4.0, Novell Netware 4.0, SQL Server 6.5 accounts and proprietary automotive database. • Tracked end-user issues using a call reporting database and resolved them in a timely fashion.• Setup Windows NT4.0 client desktops including desktop applications using scripts and Norton Ghost imaging software.• Maintained security through controlled user account creation and password change mechanisms.• Built Windows… Show more • Provided frontline support for end-user issues relating to Windows NT4.0, Novell Netware 4.0, SQL Server 6.5 accounts and proprietary automotive database. • Tracked end-user issues using a call reporting database and resolved them in a timely fashion.• Setup Windows NT4.0 client desktops including desktop applications using scripts and Norton Ghost imaging software.• Maintained security through controlled user account creation and password change mechanisms.• Built Windows NT4.0 Servers and configured single-sign on via Gateway Services/Client Services for Netware.• Monitored server room hardware, CSUs/DSUs, switches and modem pools to ensure connectivity to Carfax service and the three major Credit Reporting Agencies. Show less

Conshohocken, Pa

• Interpreted and enforced PA Air Quality guidelines to ensure compliance with Federal Title V Air Pollution Standards.• Assisted corporate engineers and consultants in the preparation of their Title V emissions applications through public meetings and training sessions.• Developed an internal tracking database using Microsoft Access to track submission of corporate Title V applications.• Responded to corporate inquiries regarding PA Air Quality laws and their interpretation… Show more • Interpreted and enforced PA Air Quality guidelines to ensure compliance with Federal Title V Air Pollution Standards.• Assisted corporate engineers and consultants in the preparation of their Title V emissions applications through public meetings and training sessions.• Developed an internal tracking database using Microsoft Access to track submission of corporate Title V applications.• Responded to corporate inquiries regarding PA Air Quality laws and their interpretation. Show less

Elmsford, Ny

• Supervised two high-speed can lines, two high-speed bottle lines and the Quality Control Product lab in a 46-million cases/year union manufacturing environment.• Earned Coca Cola Bottling Company Quality Control Award 4 of 8 months for product quality and customer satisfaction.• Scheduled delivery of high fructose corn syrup, liquid sucrose and product concentrate shipments and maintained sufficient inventory to maintain production schedules.• Developed sanitation schedules for… Show more • Supervised two high-speed can lines, two high-speed bottle lines and the Quality Control Product lab in a 46-million cases/year union manufacturing environment.• Earned Coca Cola Bottling Company Quality Control Award 4 of 8 months for product quality and customer satisfaction.• Scheduled delivery of high fructose corn syrup, liquid sucrose and product concentrate shipments and maintained sufficient inventory to maintain production schedules.• Developed sanitation schedules for concentrate batching tanks and liquid sugar tanks to comply with health standards.• Ensured proper testing of concentrate, water, and final product for CO2 and brix specifications.• Ensured lines remained properly stocked with raw materials and promotional items to meet production schedules. Show less

Norfolk, Va

Boilers and Machinery Engineering Division Officer• Supervised up to 92 engineers in the proper maintenance and operation of the shipboard propulsion spaces, Flash Distilling Plant, and Oil and Water Quality Laboratory. • Officer Of The Deck Underway responsible for all shipboard operations during underway operations.• Damage Control Repair Party Leader for Repair Locker 5, Engineering Main Spaces.• Tracked and verified training of division and repair party… Show more Boilers and Machinery Engineering Division Officer• Supervised up to 92 engineers in the proper maintenance and operation of the shipboard propulsion spaces, Flash Distilling Plant, and Oil and Water Quality Laboratory. • Officer Of The Deck Underway responsible for all shipboard operations during underway operations.• Damage Control Repair Party Leader for Repair Locker 5, Engineering Main Spaces.• Tracked and verified training of division and repair party personnel.• Prepared, scheduled and delivered performance evaluations for all division personnel.Auxiliaries Engineering Division Officer• Supervised 47 engineers in the proper maintenance and operation of the shipboard auxiliary equipment including two 30-ton cranes, 13 boats, refrigeration units, anchor chain windlasses, shipboard steering equipment, overhead winches, laundry equipment and auxiliary steam systems.• Reduced auxiliary equipment out-of-commission list from two pages down to four line-items in 11 weeks. Show less

Bachelor Of Science (B.S.), Mechanical Engineering And Applied Mechanics

Activities and Societies: Varsity Track and Field Team American Society of Mechanical Engineers Society of Black Engineers

Bachelor Of Arts (B.A.)

Activities and Societies: Varsity Track and Field Team Varsity Cross Country Team Senior Class Treasurer