Full accountability in ensuring quality for client’s Product Development Operations Team through Agile User Story testing; regression testing for hardening sprints; and intake tasks schedulingCollaboration with the Software Development Team on Sprint PlanningStrategic direction to the offshore and onsite teams’ activities, as well as the daily operations of the quality assuranceExpert management of the transition of the Production Support team from an existing vendor to emidsAdministration of cost through the Offshore Team for the client’s daily operations including estimation, delivery, and quality control on deliverables

Instrumental role during the implementation of SaaS platform implemented at a Blue Cross Healthcare clientProvision of first-rate service to clients in managing the production defects and service requestsEstablishment of open communication with various stakeholders in the company as well as with client partnersConceptualization and integration of product deliveries with teams at various onsite and offshore locationsInvolvement with the project delivery for major external client’s customized requested changes for the healthcare software platform provided implemented through assessment of the changes and SOW development processDevelopment and implementation of billing and finance module for the Blue Cross client in collaboration with the Software Product Team on sprint planning, production launch, and production support

Management of projects’ new development, maintenance, production support, and ERP implementation and maintenanceSupervision of the delivery for various Fortune 500 Healthcare and other clientsFulfillment of various human resource functions, including staff recruitment, performance appraisals, designation advancements, training programs, and salary revision decisionsStrategic oversight to a cross-functional team throughout the project phase which involved development, integration, testing, user acceptance, implementation, and post implementation supportPositioning of the company for growth by managing the $3M platform re-engineering project; $800K technology migration project: and $2.5M database migration project for a financial clientServing the role as senior advisor for the Mainframe Centre of Excellence, accountable for research and development, proposal augmentation, architecture support to the clients